Senior Document Management Engineer (Laserfiche/iManage)
CSC Holdings Limited
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Job summary
CSC Holdings Limited is seeking a Senior Systems Engineer to own the stability and performance of document management platforms (Laserfiche/iManage) for the GFS unit. You will handle deep troubleshooting, platform runbooks, and engage with security, vendors, and business stakeholders to ensure availability and governance.
The ideal candidate has 5+ years in application support, strong Mandarin, and solid knowledge of RBAC, APIs, and Windows-based stacks in a regulated financial services
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Hands-on experience administering Laserfiche and/or iManage in production environments.
- Strong understanding of document management concepts (metadata, classification, search, permissions).
- 5+ years in application support or similar roles; Tier 2/3 experience preferred.
Responsibilities
- Provide Tier 2 support for Laserfiche/iManage and GFS applications, resolving incidents from Tier 1 to closure.
- Troubleshoot across authentication, permissions, integrations, and downstream dependencies.
- Administer platform configuration: repositories, metadata, retention, and search settings.
- Assist with change management, RCA, and post-incident reviews.
- Collaborate with security, vendors, and business stakeholders to ensure compliance and availability.
Skills
Education
Tools
Job description
CSC Holdings Limited is seeking a Senior Systems Engineer to own the stability and performance of document management platforms (Laserfiche/iManage) for the GFS unit. You will handle deep troubleshooting, platform runbooks, and engage with security, vendors, and business stakeholders to ensure availability and governance.
The ideal candidate has 5+ years in application support, strong Mandarin, and solid knowledge of RBAC, APIs, and Windows-based stacks in a regulated financial services
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