Senior Digital Product CoE Analyst (Data Analytics)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a Senior Digital Product CoE Analyst (Data Analytics) to lead data analytics initiatives within the Digital Office. You will collaborate with business stakeholders to elicit requirements, design data-driven insights, and deliver dashboards that drive sales productivity and operational efficiency.

The role requires hands-on experience with Databricks and Azure Synapse, strong SQL and Tableau skills, and the ability to translate business needs into actionable

Qualifications

• 2+ years of hands-on experience with Databricks and Azure Synapse.
• Experience with SQL, Databricks, and Tableau for data visualization.
• Ability to elicit and document business needs and requirements.
• Attention to detail and ability to derive insights from data.

Responsibilities

• Partner with business stakeholders to understand objectives and translate requirements.
• Identify data sources, metrics, KPIs to support reporting needs.
• Design, develop, and maintain data ingestion and transformation processes.
• Build interactive dashboards providing actionable insights.
• Support UAT, deployment, and post-implementation support.
• Maintain data dictionaries and dashboard specifications.
• Provide analytical support for ad-hoc investigations.

Skills

Analytical thinking

Attention to detail

Problem solving

Autonomy

Communication

Adaptability

Education

Bachelor's degree in Computer Science / Engineering / IT Degree / Data Analytics or relevant disciplines

Tools

Azure Databricks

Azure Synapse

SQL

Tableau

Job description

Senior Digital Product CoE Analyst (Data Analytics)

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Summary:

This Digital Product CoE team in the Chief Strategy & Digital Office (CSDO) is responsible for providing leadership and support of strategic business platforms (e.g. Digital Sales Tools, CRM for Sales / Service / Marketing, Customer Engagement App, Data Analytics & Visualisation Tools etc.)

As a Senior Analyst, you will be working closely with our business stakeholders to elicit data analytics requirements and turn the requirements into data visuals which will facilitate different levels of monitoring (e.g. sales productivity, operational efficiency) so that our business stakeholders and end users can take prompt actions based on the insights presented.

Responsibilities:

• Partner with business stakeholders to understand business objectives, capture analytical requirements, and translate them into functional specifications.
• Identify the required data sources, data points, metrics, dimensions, and KPIs to support reporting and analytical needs.
• Design, develop, and maintain data ingestion, transformation, and aggregation processes using Azure Databricks and Azure Synapse.
• Design and build interactive dashboards that provide actionable business insights.
• Work closely with business users to validate reporting requirements and ensure delivered solutions meet expected outcomes.
• Support user acceptance testing (UAT), production deployment, and post-implementation support activities.
• Maintain documentation, data dictionaries, dashboard specifications, and operational procedures.
• Provide analytical support and conduct ad-hoc investigations to address emerging business questions and opportunities.

Experience & Competencies:

• 2+ years of hands-on experience working on Databricks and Microsoft Azure Synapse
• Experience with database languages (e.g. SQL), data processing tools (e.g. Databricks) and data visualisation tools (e.g. Tableau)
• Ability to elicit and document business needs and functional requirements
• Attention to detail: ability to gather, synthesise and analyse data and draw logical conclusions, demonstrating insights from understanding the business as well as systems landscape
• Problem solver: eager to explore innovative ways to challenging problems and prioritise working smart before working hard
• High autonomy: self-organized, proactive initiator, possess a can-do attitude and take ownership of end-to-end projects
• Effective communicator: possess solid communication and presentation skills
• Adaptability: willing to learn new methods quickly, ability to multitask effectively in a fast-paced environment

Qualifications:

• Bachelor's degree in Computer Science / Engineering / IT Degree / Data Analytics or relevant disciplines