Senior Customer Services Officer

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

5-day work week

Attractive remuneration package

Training & development opportunities

Job summary

BOC Group Life Assurance Company Limited is seeking a dedicated Customer Service Officer to support daily operations of the service center and ensure high-quality service delivery. You will handle enquiries, complaints and feedback from customers and bank representatives, leveraging your strong communication skills in English and Chinese.

A Diploma or above, with 5 years in life insurance, is preferred. The role offers an attractive remuneration package and opportunities for training and career

Qualifications

• Diploma or above; professional insurance qualification (IIQE, FLMI advantageous).
• 5 years life insurance experience with strong customer relationship management.
• Preferably CS center experience.
• Excellent customer-service mindset with interpersonal and communication skills.
• Good team player, able to work independently and willing to work overtime.
• Positive, detail-oriented with strong organizing skills.
• Proficient in English and Chinese (spoken and written).
• Mandarin speaking preferred; other Chinese dialects are a plus.

Responsibilities

• Deliver quality customer services, including daily operation of the customer service center.
• Handle enquiries, complaints and feedback from customers and bank representatives.

Skills

Customer service

Interpersonal communication

Team player

Independent worker

Attention to detail

Multilingual (English/Chinese)

Education

Diploma or above

IIQE or FLMI (advantage)

Tools

MS Word

MS Excel

Chinese word processing

Job description

The incumbent will be responsible for delivering quality customer services including but not limited to daily operation of CS center, handling enquiries / complaints / feedback of customer and bank representatives.

Job Requirements:

• Diploma or above (holding professional insurance qualification such as IIQE, FLMI is definitely an advantage)


• 5 years working experience in life insurance with solid customer relationship management experience


• Preferably with CS center working experience


• Excellent customer-service mindset with effective interpersonal and communication skill


• Good team player, able to work independently and willing to work overtime


• Positive, attentive to details and good organizing skills.


• Conversant with MS Word, Excel and Chinese Word Processing


• Proficient in spoken & written English and Chinese


• Preference will be given to candidates with good command of spoken Mandarin; proficiency in other Chinese dialects will be an asset

• 5-day work week


• attractive remuneration package


• excellent training & development opportunities.

(Data collected will be used for recruitment purpose only.)