Senior Claims Manager

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical coverage

Professional development

Inclusive environment

Career growth

Job summary

BOC Group Life Assurance Company Ltd in Hong Kong seeks a Senior Claims Manager to oversee the complete claims lifecycle from initial assessment to settlement. You will supervise a small team, manage complex investigations, and ensure policy coverage is correctly interpreted.

With a professional insurance qualification and a minimum of 10 years in life claims (4+ in supervision), you will drive process improvements, maintain regulatory compliance, and deliver exceptional customer experience in a

Qualifications

• Degree holder with professional insurance qualification (e.g. FLMI or ICA).
• 10 years of relevant life claims experience (at least 4 years in supervisory roles).
• Good knowledge of medical aspects.
• Excellent communication in English and Chinese (Cantonese/Mandarin).
• Strong analytical skills with attention to detail and accuracy.
• Ability to work under high pressure with professional business acumen.
• Able to work independently and collaboratively.
• Familiar with MS Word, Excel & PowerPoint.

Responsibilities

• Supervise and develop a small team in providing life claims services.
• Manage complex claims investigations and settlements within delegated authority limits.
• Review policy coverage and assess claim validity according to terms and conditions.
• Drive initiatives to improve customer experience and operational efficiency.
• Maintain accurate records and ensure regulatory compliance.

Skills

Time management

Communication

Analytical skills

Problem-solving

Independent and collaborative

Customer-centric mindset

Pressure management

Education

Degree + professional insurance qualification (FLMI or ICA)

Tools

MS Word

MS Excel

PowerPoint

Job description

Reporting directly to the Department Head, as Senior Claims Manager you would oversee the complete claims lifecycle, from initial assessment to settlement. This role is empowered to make claims decisions that impact our clients' lives while developing your expertise in risk management and insurance operations.

Job Responsibilities:

• Supervise and develop a small team in providing life claims services in a professional and effective manner
• Manage complex claims investigations and settlements within delegated authority limits
• Review policy coverage and assess claim validity according to terms and conditions
• Drive various initiatives in alignment with Company's strategic development for excellent customer experience and operational efficiency
• Maintain accurate records and ensure compliance with regulatory requirements

Job Requirements:

• Degree holder with professional insurance qualification (e.g. FLMI or ICA)
• 10 years of relevant working experience in life claims (at least 4 years at supervisory level)
• Strong sense of time management to comply with service benchmark
• Good Knowledge of medical aspects
• Good communication skill with customer-centric mindset
• Strong analytical skills with attention to detail and accuracy
• Problem-solving mindset with ability to work independently and collaboratively
• Able to work under high pressure with professional business acumen
• Well-adapted to fast paced working environment with passionate working attitude
• Highly adaptable to changes and unprecedented challenges
• Familiar with MS Word, Excel & PowerPoint
• Excellent communication abilities in English and Chinese (Cantonese/Mandarin)
• Candidate with less experience will be considered as Manager grade

We offer a comprehensive benefits package including competitive salary, medical coverage, and professional development opportunities. You'll work in an inclusive environment that values diverse perspectives and supports career growth through professional training programs.

We are now expanding and inviting high calibre candidates to join our dynamic team.

We are now expanding and inviting high calibre candidates to join our dynamic team.

(Data collected will be used for recruitment purpose only.)