Senior, Business Analyst

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a Business Analyst specializing in Vitality and wellness solutions. The successful candidate will have extensive experience in business requirements analysis and will develop solution designs crucial for aligning with both business objectives and technological strategies.

Responsibilities include providing operational support, creating comprehensive documentation, and collaborating with various teams to ensure effective delivery. A degree in Computer Science or related field and extensive experience in software development environments are essential.

Qualifications

• 4+ years of experience as a Business, Systems or Technical Analyst in software development environments.
• Strong experience in business requirements analysis and documentation.
• Familiarity with data modelling, UML, and system design methodologies.

Responsibilities

• Serve as a subject matter expert in Vitality and wellness solutions.
• Develop high‑level and logical solution designs for business requirements.
• Drive alignment and consistency in product experience across the portfolio.

Skills

Business requirements analysis

Digital platforms

APIs (Postman, JSON)

SQL

Agile environments

Education

Bachelor’s degree in Computer Science, Informatics, or a related discipline

Job description

Responsibilities

• Vitality Subject Matter Expertise & Operational Support Serve as a subject matter expert in Vitality and wellness solutions, ensuring all initiatives align with broader business strategies and objectives. Partner with business unit sponsors to elicit, refine, and maintain high‑quality business requirements, including guiding updates for platform changes. Develop clear and comprehensive functional and technical documentation to support enhancements and changes to the Vitality platform. Leverage deep knowledge of the Vitality platform to enable efficient execution of enhancements and transformation initiatives. Support operational rollout activities and provide ongoing assistance, including triaging and resolving incidents related to product or technical inconsistencies. Collaborate closely with both onshore and offshore development teams to ensure delivery outcomes align with defined requirements and solution design. Act as a quality gatekeeper, ensuring all deliverables meet defined requirements and support the objectives of the Vitality strategy.
• Decision and Solution Design Artefacts Develop high‑level and logical solution designs, including end‑to‑end process flows, data mappings, and information flows to support business and system requirements. Ensure proposed solutions integrate effectively with existing systems, are technically feasible, and align with both business objectives and enterprise technology strategy. Support the development of alternative solution options, contributing to structured evaluation, trade‑off analysis, and recommendation of optimal approaches. Establish and maintain strategic business views of the enterprise, leveraging consistent frameworks, repeatable methodologies, and industry‑standard practices to guide solution design and decision‑making.
• Business Product Definition Drive alignment and consistency in product experience across the portfolio by integrating multiple architectural perspectives to support stakeholders and delivery teams throughout the product lifecycle. Contribute to the definition and evolution of new and existing products by assessing feasibility of current capabilities and leveraging existing people, processes, and technology to maximise value realisation and adoption. Ensure solution designs effectively enable business unit capabilities, collaborating closely with Solution and Enterprise Architects to align with strategic and technology objectives. Influence decision‑making by evaluating and negotiating product and solution alternatives to achieve optimal outcomes. Diagnose and resolve complex system issues, applying structured problem‑solving to ensure stability and continuous improvement of the platform.

Candidate Profile

• Bachelor’s degree in Computer Science, Informatics, or a related discipline.
• 4+ years of experience as a Business, Systems or Technical Analyst in software development environments.
• Strong experience in business requirements analysis and documentation.
• Exposure to digital platforms, APIs (e.g., Postman, JSON), and SQL.
• Experience working in Agile environments (user stories, sprint delivery).
• Familiarity with data modelling, UML, and system design methodologies.
• Knowledge of wellness or health‑related products is advantageous.

Competencies & Core Characteristics

• Technical Domain Expertise: Strong understanding of system analysis, solution design, and digital platform delivery. Ability to apply analytical techniques and tools to translate business needs into scalable technology solutions.
• Strategic Architect: Able to connect business strategy with solution design, ensuring alignment with long‑term product and platform objectives while balancing feasibility and impact.
• Unifier & Cross‑Functional Influencer: Effectively collaborates with business stakeholders, architects, developers, and vendors, bridging business and technical perspectives to drive alignment and execution.
• Data‑Driven Decisiveness: Uses data, structured analysis, and logical reasoning to evaluate options, drive recommendations, and support decision‑making.
• Customer‑Obsessed Advocate: Maintains strong focus on delivering value to end‑users and clients, ensuring solutions improve experience, outcomes, and business impact.