Securities Trading Specialist: US & Global Support

Bank of Communications (Hong Kong) Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Bank of Communications (Hong Kong) Limited is seeking a Client Service Officer for their dedicated stock trading services. This role involves managing hotlines for clients engaged in HK and global stock trading, executing operational plans, and providing support for electronic US stock trading. The ideal candidate holds a degree and has a minimum of 3 years of experience in banking or financial sectors, specifically with customer service. Proficiency in English is essential; Mandarin and Cantonese are preferred. Shift work is required for US trading hours.

Qualifications

• Minimum of 3 years of relevant experience in banking or financial industry.
• At least 2 years of customer service experience in financial institutions.
• Qualified under SFO for carrying out Regulated Activities Type 1, 4 preferred.

Responsibilities

• Handle hotlines for HK and global stock trading services.
• Execute contingency plans for global stock trading operations.
• Provide support for electronic US stock trading services.
• Draft responses to customer inquiries regarding US stock trading services.
• Participate in system enhancement UAT and health checks.
• Assist in formulating regulations for overseas stock trading.

Skills

Excellent communication skills

Analytical skills

Project management skills

Proficiency in spoken and written English

Proficiency in Mandarin and Cantonese

Education

Degree holder or equivalent qualification at Hong Kong Qualifications Framework Level 5

Job description

Bank of Communications (Hong Kong) Limited is seeking a Client Service Officer for their dedicated stock trading services. This role involves managing hotlines for clients engaged in HK and global stock trading, executing operational plans, and providing support for electronic US stock trading. The ideal candidate holds a degree and has a minimum of 3 years of experience in banking or financial sectors, specifically with customer service. Proficiency in English is essential; Mandarin and Cantonese are preferred. Shift work is required for US trading hours.