Sales Associate

Luxury Bedding Limited; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

Hästens in Hong Kong is seeking a passionate Sales Associate to deliver exceptional customer experiences and drive sales of luxury sleep solutions.

You will build relationships with high-end clients using CRM insights, guide customers through the purchasing journey, and help achieve store targets while embodying the Hästens brand values.

Flair for luxury service, strong communication, and the ability to thrive in a fast-paced environment are essential.

Qualifications

• Proven experience in luxury retail sales or a similar role.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems and their role in customer engagement.
• Ability to work in a fast-paced, customer-focused environment.
• Passion for luxury brands and a commitment to excellence.

Responsibilities

• Build and maintain relationships with high-end clientele using CRM insights.
• Guide customers through the purchasing process with expertise and care.
• Achieve sales targets while ensuring a personalized and seamless customer journey.
• Stay informed about Hästens' products, history, and brand values to act as an ambassador.
• Leverage CRM tools to track client interactions and identify sales opportunities.

Skills

Luxury retail sales

Communication skills

Interpersonal skills

Customer-focused

Tools

CRM systems

Job description

Hästens, a leader in luxury sleep solutions, is seeking a passionate and experienced Sales Associate to deliver exceptional customer experiences and drive sales. This role demands a customer-first mindset, strong sales acumen, and the ability to leverage CRM tools to enhance client relationships.

Responsibilities

• Build and maintain relationships with high-end clientele using CRM insights.
• Guide customers through the purchasing process with expertise and care.
• Achieve sales targets while ensuring a personalized and seamless customer journey.
• Stay informed about Hästens' products, history, and brand values to act as an ambassador.
• Leverage CRM tools to track client interactions and identify sales opportunities.

Requirements

• Proven experience in luxury retail sales or a similar role.
• Excellent communication and interpersonal skills.
• Familiarity with CRM systems and their role in customer engagement.
• Ability to work in a fast-paced, customer-focused environment.
• Passion for luxury brands and a commitment to excellence.

Your application will include the following questions:

• How many years' experience do you have in the retail industry?
• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a sales associate?
• Do you have experience in a role which requires relationship management experience?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How much notice are you required to give your current employer?