Restaurant Manager- Harbourside-(Hotel50366)

丽晶®酒店及度假村; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Regent Hotels & Resorts invites an experienced hospitality professional to join Regent Hong Kong as part of its luxury rebranding under the Regent banner. The role focuses on managing restaurant operations, ensuring adherence to standards, and driving guest satisfaction across all service shifts.

You will lead staff to deliver exemplary service, coordinate VIP experiences, and collaborate with culinary and sales teams to develop promotional calendars and win new accounts.

Qualifications

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Responsibilities

• Oversee the implementation of standards as detailed in the departmental standards and procedures manual.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials.
• Focus on upselling certain products.
• Personally meet and farewell a minimum of 80% of your customers.
• Encourage and motivate staff to provide optimum service during all shifts.
• Share recommendations and guest comments to Chef and EAM- F&B to reflect current customer profile.
• Develop and implement Promotions Calendar for F&B products in restaurant.
• Conduct competitor analysis.
• Create positive publicity opportunities.
• Liaise with Sales Manager during tender process to obtain new accounts.

Skills

Customer interaction

Alcohol awareness

Problem solving

Leadership

Job description

Join us and be part of the rebirth of a legend

Regent Hotels & Resorts set the benchmark for luxury hotels when it was founded 40 years ago. The combined legacy of Regent Hotels & Resorts and the expertise and vision of IHG we are redefining what it means to be a luxury hotel with the rebirth of the Regent and what it stands for in today’s world of Luxury. With a clear expectation of what it means to deliver a phenomenal experience to luxury guests, Regent will regain its stature as a leading luxury Hotel brand as it exceeds the expectations of today’s luxury traveler.

The Regent will be reborn with the re-opening of the flagship Regent Hong Kong in early

2022.

-Effectively manage the restaurant by ensuring the following--Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

-Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials

emphasis on upselling certain products

etc.

-Personally meet and farewell a minimum of 80% of your customers

-Encourage and motivate staff to provide optimum service during all shifts

-Share recommendations and guest comments to Chef and EAM- F &B to reflect current customer profile

-Develop and implement Promotions Calendar for F&B products in restaurant

-Conduct competitor analysis

-Create positive publicity opportunities

-Liaise with Sales Manager during tender process to obtain new accounts

Food and Beverage specific

Job Descriptions

Join us and be part of the rebirth of a legend

Regent Hotels & Resorts set the benchmark for luxury hotels when it was founded 40 years ago. The combined legacy of Regent Hotels & Resorts and the expertise and vision of IHG we are redefining what it means to be a luxury hotel with the rebirth of the Regent and what it stands for in today’s world of Luxury. With a clear expectation of what it means to deliver a phenomenal experience to luxury guests, Regent will regain its stature as a leading luxury Hotel brand as it exceeds the expectations of today’s luxury traveler.

The Regent will be reborn with the re-opening of the flagship Regent Hong Kong in early

2022.

-Effectively manage the restaurant by ensuring the following--Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

-Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials

emphasis on upselling certain products

etc.

-Personally meet and farewell a minimum of 80% of your customers

-Encourage and motivate staff to provide optimum service during all shifts

-Share recommendations and guest comments to Chef and EAM- F &B to reflect current customer profile

-Develop and implement Promotions Calendar for F&B products in restaurant

-Conduct competitor analysis

-Create positive publicity opportunities

-Liaise with Sales Manager during tender process to obtain new accounts

Food and Beverage specific

Job Qualifications

Required Skills –

-Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

-Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

-Problem solving, reasoning, motivating, organizational and training abilities.

-Leadership Skills

Job Type

Recruitment Type：Experienced

Work Type：Full-Time

部门：餐饮部