Reliability Engineer & Incident Commander

Flow Traders; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Flow Traders is seeking Reliability Engineers to safeguard the production performance of our global trading platform and the technology estate around it. You will automate triage, lead incident responses, and coordinate across traders, developers, and IT as part of our Global Incident Management framework.

Ideal candidates have hands-on experience in production operations or SRE, strong guidance in incident handling, and a proven ability to push for improved monitoring and runbooks.

Qualifications

• Experience in production operations, SRE, NOC/command centre or similar first-line role.
• Track record coordinating major incidents and leading calls with senior stakeholders.
• Strong triage, prioritisation and clear communication under time pressure.

Responsibilities

• Automate repeatable triage work to speed up first-line responses.
• Push for monitoring, alerting and visibility to close gaps.
• Track reliability and availability across trading apps and platforms.
• Call out weak ownership and drive fixes with owning teams.
• Triage alerts, assess impact, urgency and ownership.
• Declare incidents when criteria are met and act as Incident Commander.
• Coordinate responders, keep calls focused on facts and recovery.
• Maintain timelines, actions and status updates during incidents.
• Recover or stabilise systems using runbooks; handover per process.
• Perform cross-team operational tasks as needed.
• Support PIR follow-up and recurring issue reviews.
• Hand over cleanly between EMEA, AMER and APAC under global model.

Skills

Production operations

SRE

NOC/command centre

Trading operations

Incident management

Communication

Judgment and escalation

Tools

PagerDuty

Jira Service Management

Grafana

Prometheus

Log search

Python

Kubernetes

Docker

GCP

Job description

Flow Traders is seeking Reliability Engineers to safeguard the production performance of our global trading platform and the technology estate around it. You will automate triage, lead incident responses, and coordinate across traders, developers, and IT as part of our Global Incident Management framework.

Ideal candidates have hands-on experience in production operations or SRE, strong guidance in incident handling, and a proven ability to push for improved monitoring and runbooks.