Relationship Manager, Client Coverage, CCIB

Standard Chartered; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Wellbeing support

Job summary

Standard Chartered Bank Hong Kong is looking for a university graduate with strong English and Putonghua to join a high-impact client-focused team. You will work toward achieving individual targets while contributing to the bank's broader goals.

You will identify prospects, formulate account plans, structure credit facilities, and execute a broad suite of banking services, including trade, cash management and treasury solutions.

Qualifications

• University graduate required.
• Minimum 3 years of relevant experience serving business / corporate clients.
• Experience servicing international businesses in cross-border contexts is a plus.
• Good command of English and Putonghua.

Responsibilities

• Achieve individual targets and contribute to team deliverables by generating new business in line with the Bank's appetite.
• Strategically formulate account plans and provide clients with needs-based solutions and suitable credit facilities.
• Proactively build trusted client relationships and manage a growing portfolio.
• Market and sell a broad range of banking products including trade services, cash management, treasury and investment.
• Implement the business plan to achieve sales and revenue targets.
• Generate ideas for customer acquisition and product/service improvements.
• Provide feedback to leaders on customer needs and drive process improvements for new products.
• Maintain high professionalism in client engagement and stakeholder management, and ensure compliance with policies and regulations.

Skills

English language

Putonghua

Client relationship management

Sales skills

Education

University degree

Job description

• University Graduate
• Good command in English and Putonghua
• Strategically formulating account plan

Job Description

Job Responsibilities

• Achieve individual financial and non-financial targets while contributing towards team's overall deliverables through:
• Effectively generating new business - identify prospects and convert in line with the Bank's appetite
• Strategically formulating account plan - provide clients needs-based solutions, structure appropriate credit facility, and execute various banking transactions
• Proactively building trusted client relationships - maintain a portfolio of active and growing customers
• Market and sell broad range of products including trade service, cash management, treasury and investment
• Implement agreed business plan to achieve sales/ revenue targets
• Generate creative ideas on customer acquisition and products/ services
• Regularly feedback to Team Leader and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes on new products
• Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Do what is right in order to avoid reputational risks and operational losses
• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation

Job Requirements

• University Graduate
• Minimum 3 years of relevant experience in serving business/commercial/corporate clients.
• Experience in servicing international businesses under the cross-border context is a plus
• Good command in English and Putonghua

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.