Regional Head of Client Experience – Asia

Sothebys; Hong Kong; On-site; HKD 941,176 - 1,176,471; Full time

Job summary

Sotheby's is looking for an Associate Vice President, Regional Head of Client Experience – Asia, to enhance customer experiences as a competitive advantage.

This senior role emphasizes building client loyalty through excellent service, managing end-to-end client journeys, and developing strong leadership within the organization. The successful candidate will have extensive experience in contact center operations and a deep understanding of client expectations.

Qualifications

• 8+ years leadership experience in client experience or customer service environments.
• Deep expertise in contact center operations.
• Strong background in hospitality-driven service models.

Responsibilities

• Own client experience as a strategic differentiator for the region.
• Lead the design and execution of end-to-end client journey.
• Develop strong managers to build leadership capability.

Skills

Leadership

Client Experience Management

Contact Center Operations

Data-Driven Decision Making

Service Excellence

Hospitality Background

Job description

Sotheby's is looking for an Associate Vice President, Regional Head of Client Experience – Asia, to enhance customer experiences as a competitive advantage.

This senior role emphasizes building client loyalty through excellent service, managing end-to-end client journeys, and developing strong leadership within the organization. The successful candidate will have extensive experience in contact center operations and a deep understanding of client expectations.