Reception & Guest Services Lead

La Petite Maison (LPM); Hong Kong; On-site; HKD 200,880 - 290,160; Full time

Benefits offered by this job

Two days off per week

Competitive salary

Medical plan

Meal on duty

Global cross training

Excellent career path

Annual salary review

Job summary

LPM Restaurant & Bar Hong Kong is seeking a guest-focused front-of-house host/hostess to welcome guests, manage seating, and coordinate with teams to deliver excellent service.

You will communicate in Cantonese and English, manage reservations, and help maintain a vibrant, welcoming dining atmosphere. This role offers competitive compensation, tips, and opportunities for career growth within the global LPM brand.

Qualifications

• Pleasant, proactive and customer-oriented attitude.
• Excellent interpersonal and communication skills.
• Fluency in Cantonese and English; other languages an advantage.

Responsibilities

• Greet customers at the door and be positive ensuring a great initial impression.
• Organize the floor and seat customers where possible.
• Communicate clearly and pro-actively on wait times.
• Take reservations and answer various customer inquiries over the phone.
• Monitors reception operations.
• Understand guests’ needs and deliver excellent service.
• Maintain good communication and working relationships with all departments.

Skills

Customer service

Interpersonal skills

Team leadership

Fluent Cantonese

Fluent English

Job description

LPM Restaurant & Bar Hong Kong is seeking a guest-focused front-of-house host/hostess to welcome guests, manage seating, and coordinate with teams to deliver excellent service.

You will communicate in Cantonese and English, manage reservations, and help maintain a vibrant, welcoming dining atmosphere. This role offers competitive compensation, tips, and opportunities for career growth within the global LPM brand.