We are seeking a highly motivated, result-oriented Project Manager - Digitalization to lead technology-driven operational improvements across our core ecosystem.
In this role, you will tackle complex, unstructured, and high-volume business pain points by bridging the gap between business stakeholders, application managers, and development teams. A core mandate is to partner with key stakeholders and deliver a standardized, scalable RESTful API architecture. You will drive execution, identify and eliminate development bottlenecks, identify and facilitate bug resolution, and maintain fast-moving project pipelines.
Key Responsibilities
- Design, build, and maintain with software providers and developers a centralized library of modular, highly reusable RESTful API endpoints that serve uniform data payloads across multiple core applications and AI agents simultaneously, eliminating single-use point-to-point connections and technical bottlenecks.
- Orchestrate and project-manage the end-to-end delivery of new MCP implementations and standardized RESTful API endpoints.
- Define project standards and cross-functional requirements that ensure all newly delivered API endpoints are modular, highly scalable, and structured to prevent technical and integration of bottlenecks.
- Partner with technical leads and software engineers to translate operational pain points into clear API/MCP specifications, managing the delivery pipeline, tracking milestones, and resolving blockers without writing code directly.
Decisive Project Management & Execution:
- Drive end-to-end execution of complex projects, ensuring strict adherence to timelines, deliverables, and quality standards.
- Aggressively triage issues, clear operational bugs, eliminate friction, and maintain project momentum across sprint cycles.
- Deconstruct large, unstructured, and high-volume operational challenges into clear user stories, technical specifications, and actionable roadmaps.
- Roadmapping & Prioritization: Sequence delivery into clear, phased roadmaps based on business value, dependency mapping, and technical feasibility to ensure releases solve root-cause operational bottlenecks.
- Stakeholder Alignment & Cross-Functional Collaboration:
- Partner and build relationships with Product Owners, Application Managers, Department Managers, and stakeholders to identify and resolve core business pain points.
- Work effectively across distributed teams spanning diverse functional fields, geographic locations, and cultural backgrounds.
- Service Level & Operations Enhancement:
- Leverage tech automation, real-time data flows, and AI tooling to directly elevate customer service levels, operational transparency, and internal workflows.
- Problem Discovery & Root Cause Analysis: Translate high-volume, unstructured operational chaos (e.g., manual data entry overhead, email overflow, status tracking latency) into clearly defined problem domains.
- Specification & Story Slicing: Convert operational requirements into precise specifications and break them down into INVEST-compliant user stories for engineering developments.
Key Qualifications & Skills
Technical & Integration Depth:
- Hands-on experience with RESTful API design, endpoint development, and integration governance.
- Strong familiarity with enterprise platforms connecting TMS, ERP, CRM, BI platforms, and Customer Portals (or similar)
Project Leadership & Problem Solving:
- Demonstrated ability to bring structure to messy, high-quantity operational issues and execute bug resolution efficiently.
- Solid background in Agile/Scrum methods, sprint management, and managing software vendor deliverables.
Leadership & Mindset:
- Result-Oriented & Highly Motivated: Self-driven leader who takes full accountability for delivered business outcomes rather than just tracking schedules.
- Cross-Functional Communication: Exceptional interpersonal skills to build alignment across diverse teams, technical disciplines, and remote environments.
Interpersonal & Cultural Fit:
- Outgoing & Relationship-Driven: Energetic, approachable, and articulate communicator who thrives on building strong interpersonal working relationships across diverse cultural, regional, and technical backgrounds.
- Proactive Mindset: Self-motivated starter who anticipates issues before they arise, seeks out pain points independently, and takes full ownership of outcomes rather than waiting for direction.
- Mobility: Willingness and flexibility to travel to regional offices and project sites as needed for on-site discovery, workshops, and rollout support.