Program Director

Manulife; Hong Kong; Hybrid; HKD 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Career development opportunities

Flexible work environment

Global team collaboration

Job summary

Manulife Hong Kong seeks a seasoned Program Manager to lead multi-year financial services initiatives, coordinating cross-functional teams to deliver strategic change. You will assess risks, communicate with senior management, and drive innovation while maintaining a strong customer focus and quality standards.

The role emphasizes change management, stakeholder collaboration, and delivering measurable business impact within a hybrid work environment. 10+ years in program management are valued.

Qualifications

• Proven experience leading complex, multi-year programs within the financial services industry.
• Proven experience driving innovation within well-established organizations seeking growth.
• Proven experience with cross-functional agile teams and projects.
• 10+ years of program management experience.
• Proven ability to probe for risk and issue understanding to support objectives.
• Excellent critical thinking, problem solving, and ability to challenge the status quo.
• Highly self-directed with ability to leverage enterprise linkages for change.
• Ability to influence without direct authority; strong negotiation and collaboration skills.
• Strong ability to present complex ideas clearly across business boundaries.
• Strong written and verbal communication skills; updates to senior management.
• Excellent customer focus and commitment to quality; meet deadlines.
• Strong financial acumen and understanding of key metrics.
• PMP and/or CSM preferred.

Skills

Program management

Cross-functional teams

Risk management

Stakeholder management

Communication

Financial acumen

Negotiation

Problem solving

Change management

Leadership

PMP

CSM

Education

PMP

CSM

Job description

• Proven experience leading complex, multi-year programs within the financial services industry
• Proven experience driving innovation within well-established organizations looking to move to the next level of success
• Proven experience working with cross-functional agile teams and projects
• 10+ years of program management experience
• Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives
• Excellent critical thinking and problem-solving skills to form actionable plans. Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change
• Highly self-directed and comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change
• Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships
• Strong ability to presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives
• Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management
• Excellent customer focus and commitment to quality while still meeting deadlines
• Strong financial acumen, with an ability to understand key metrics and their relation to business drivers
• PMP and/or CSM preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid