Program Director

Manulife/John Hancock; Hong Kong; Hybrid; HKD 1,200,000 - 1,600,000; Full time

Job summary

Manulife/John Hancock in Hong Kong is seeking an accomplished Senior Program Manager to lead complex, multi-year initiatives within the financial services sector. You will drive cross-functional agile teams, manage risks, and ensure alignment with business objectives while delivering measurable change.

The role rewards strategic thinking, stakeholder influence without direct authority, and strong communication across senior management.

Qualifications

• 10+ years of program management experience
• Proven experience leading complex, multi-year programs in financial services
• Cross-functional agile team leadership
• Risk and issue management with transparent reporting
• Strong communication and stakeholder management
• Financial acumen and ability to link metrics to business outcomes
• PMP and/or CSM preferred

Skills

Program management

Cross-functional teams

Stakeholder influence

Risk & issue management

Communication

Financial acumen

PMP/CSM preferred

Job description

• Proven experience leading complex, multi-year programs within the financial services industry
• Proven experience driving innovation within well-established organizations looking to move to the next level of success
• Proven experience working with cross-functional agile teams and projects
• 10+ years of program management experience
• Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives
• Excellent critical thinking and problem-solving skills to form actionable plans. Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change
• Highly self-directed and comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change
• Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships
• Strong ability to presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives
• Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management
• Excellent customer focus and commitment to quality while still meeting deadlines
• Strong financial acumen, with an ability to understand key metrics and their relation to business drivers
• PMP and/or CSM preferred

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Awards

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.