Product Development, Senior Principal/Principal (Associate Director/Senior Manager)

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an experienced Product Development Lead to drive the saving products strategy, including traditional savings, Investment Linked and Universal Life, with focus on quality and timeliness.

You will own end-to-end product design, coordinate with channels, pricing, actuarial, operations, and regulatory compliance to deliver customer-centric outcomes across multi-channel distribution; university degree and 10–15 years' insurance experience preferred, strong

Qualifications

• University/college degree in relevant field.
• Around 10–15 years of working experience in insurance, actuarial science or related background is preferred.
• Creative with innovative thinking and customer oriented.
• Experience in business development, strategic planning and project management.
• Knowledge in marketing and communication is a plus.
• Distribution channel experience across agency and bancassurance preferred.

Responsibilities

• Define product strategies and develop new product ideas for multi-channels.
• Lead product design and development cycle in line with company strategies.
• Collaborate with channels to deliver product initiatives for business goals.
• Conduct focus groups with customers and frontline to test ideas.
• Provide training visits to frontline for new product launches.

Skills

Product development

Customer understanding

Multi-channel collaboration

Project management

Regulatory compliance

Education

University / College degree in relevant field

Tools

MS Office

Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for driving product development and implementation process of saving products, including traditional savings, Investment Linked and Universal Life, with good quality and accuracy of deliverables in a timely manner.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities:

• Define the product strategies and actively create / explore new product ideas to support multi-channels distribution
• Lead and implement product design and development cycle in line with the company strategies in various product development projects
• Work with channels to deliver various product initiatives in order to meet business goals of multi-channels
• Conduct focus groups with customers and frontline to test new product ideas
• Conduct training / district visits to frontline for new product initiatives to facilitate the understanding of product proposition, key selling edges and new product features / concept
• Collaborate with various stakeholders, such as Product Pricing, Actuarial, Operations, Reinsurers, Agency, Partnership Distribution, Marketing, Group Office counterparties etc, to drive various initiatives to implement the agreed business plan of product initiatives in order to meet the business goals
• Develop/ Review various product literatures (e.g. contract, PGS template, memo, product specification, training materials), product launch pack and presentation materials for product launches
• Review product literatures from other departments to ensure accuracy from product perspective
• Oversee the quality and manage the timeline of materials delivered by team members
• Participate in Product Implementation Taskforce and PGS regular meetings to drive the implementation of the product launches, various product and / or regulatory initiatives with good quality and timely manner
• Ensure the product development and implementation processes compliant with regulatory guidelines, Group’s governance structures and Risk and Compliance Standards
• Lead various product maintenance tasks for inforce business (e.g. revamp in existing product literatures, dividend review, periodic due diligence with bank partners, Day 2 product development items, etc.)
• Conduct post implementation review via business data report and feedback from frontline
• Lead the ad-hoc projects and other duties as required.

Minimum Job Requirements:

• University / College graduate plus around 10-15 years of working experience in insurance industry, actuarial science or related background is preferred
• Solid experience in product development and good understanding on operation workflow and system setup under product development cycle
• Creative with innovative thinking and customer oriented
• Solid experience in the areas of business development, strategic planning and project management
• In-depth knowledge in responsible for marketing and communication
• Distribution channel experience covering both agency and bancassurance is preferable
• Good problem-solving skills
• Good communication and presentation skills
• Good command of written and spoken English and Chinese
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.