Pest Control Field Supervisor & Quality Lead

Rentokil Initial Group; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Benefits offered by this job

13-month salary

Dental insurance

Annual medical check up

5-day work week

Public holiday pay

Annual leave

Marital leave

Medical insurance (Outpatient / Acup/—

Training & development

Job summary

Rentokil Initial Group in Hong Kong seeks a Quality Assurance professional to prepare pest control reports, supervise field services, and support technicians across client sites. The role involves responding to client complaints, reviewing materials and methods to cut costs, and delivering training to staff and customers.

Applicants should have a Higher Diploma or above in Biological Sciences, with at least 3 years in QA or related fields, strong English and Chinese skills, and proficiency in MS

Qualifications

• Higher Diploma or above, in Biological Sciences or related field.
• Minimum 3 years relevant working experience in quality assurance or related field.
• Self-motivated, able to work under pressure and strong sense of responsibility
• Detailed minded, well organized and quick response
• Excellent customer service skills, effective interpersonal, presentation and communication skills
• Excellent of spoken and written English and Chinese
• Proficiency in MS Office applications

Responsibilities

• Responsible for preparing and presenting pest control report for clients.
• Work in the field, visiting client sites to oversee pest control services, support technicians, and monitor project progress.
• Respond to complaints and resolve issues to the clients’ satisfaction.
• Conduct review of service materials, equipment, vehicles and techniques employed with a view to improving productivity and cost effectiveness.
• Deliver on-site or classroom serve-related training for technicians, sales, or other departments and the customers.
• Manage and develop the team to improve their performance, report and meet targets.
• Prepare Quality Assurancereports for Manager review.
• Handle ad hoc projects assigned by managers.
• Candidates with more experience will be considered for the Assistant Manager position.
• Higher Diploma and above, in Biological Sciences or related field
• Minimum 3 years relevant working experience in quality assurance or related field
• Self-motivated, able to work under pressure and strong sense of responsibility
• Detailed minded, well organized and quick response
• Excellent customer service skills, effective interpersonal, presentation and communication skills
• Excellent of spoken and written English and Chinese
• Proficiency in MS office applications
• Competitive salary package

Skills

Customer service

Interpersonal skills

Communication skills

Presentation skills

English & Chinese proficiency

MS Office

Education

Higher Diploma or above in Biological Sciences or related field

Tools

MS Office

Job description

Rentokil Initial Group in Hong Kong seeks a Quality Assurance professional to prepare pest control reports, supervise field services, and support technicians across client sites. The role involves responding to client complaints, reviewing materials and methods to cut costs, and delivering training to staff and customers.

Applicants should have a Higher Diploma or above in Biological Sciences, with at least 3 years in QA or related fields, strong English and Chinese skills, and proficiency in MS