Operations IT Specialist - Associate

Exxonmobil Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

ExxonMobil Hong Kong Limited is seeking an IT Applications Support Analyst to provide functional and technical support for SAP applications including ECC/S/4HANA and related business systems.

You will monitor incidents, troubleshoot SAP issues, support integrations, and collaborate with global teams to ensure stable SAP operations, upgrades, and process improvements. Strong analytical and communication skills are essential.

Qualifications

• 3+ years of experience in SAP Application Support or a similar IT support role.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Knowledge of SAP modules MM, SD, FI/CO, PP, WM/EWM.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with global teams and end users; familiarity with Agile and ITIL.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and resolve SAP incidents, service requests, and work orders within SLA targets.
• Troubleshoot issues across SAP applications and business processes.
• Support SAP integrations, interfaces, batch jobs, and third-party applications.
• Analyze root causes and work with teams to implement fixes.
• Participate in system upgrades, testing, and change management.
• Identify opportunities for process improvement and automation.
• Develop and maintain support documentation and user guides.
• Provide proactive communication regarding system issues and resolutions.

Skills

SAP Application Support

SAP ECC

SAP S/4HANA

SAP modules MM

SAP FI/CO

Troubleshooting

SQL

Power BI

Agile methodologies

ITIL processes

Tools

SAP ECC / SAP S/4HANA

SAP interfaces & IDocs

Batch jobs & workflows

SQL for data analysis

Power BI

APIs & integrations

Job description

For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader.

We don't stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs.

Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way.

Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders.

Our Culture

We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words- they're how we show up, focused on delivering the right answer, the right way, every day.

Job Group Capability

Information Technology

Job Group

IT Business Capability

Job Role Description

The IT Applications Support Analyst (SAP) provides functional and technical support for SAP applications and integrated business systems. This role is responsible for troubleshooting incidents, resolving service requests, supporting system enhancements, and collaborating with business users and technical teams to ensure stable and efficient SAP operations.

Job Role Responsibilities

• Monitor and resolve SAP incidents, service requests, and work orders within SLA targets.
• Troubleshoot issues across SAP applications and business processes.
• Support SAP integrations, interfaces, batch jobs, and third-party applications.
• Analyze root causes and work with functional, technical, and vendor teams to implement fixes.
• Participate in system upgrades, testing, enhancements, and change management activities.
• Identify opportunities for process improvement and automation.
• Develop and maintain support documentation, knowledge articles, and user guides.
• Provide proactive communication regarding system issues, outages, and resolutions.

Qualifications & Skills

• 3+ years of experience in SAP Application Support or a similar IT support role.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Knowledge of SAP modules such as MM, SD, FI/CO, PP, or WM/EWM.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with global teams and end users.
• Familiarity with Agile methodologies and ITIL processes.
• Excellent verbal and written communication skills.
• 3+ years of experience in SAP Application Support or a similar IT support role.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Knowledge of SAP modules such as MM, SD, FI/CO, PP, or WM/EWM.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with global teams and end users.Familiarity with Agile methodologies and ITIL processes.
• Excellent verbal and written communication skills.

Technical Skills

• SAP ECC / SAP S/4HANA
• SAP business process support and incident management
• SQL for data analysis and troubleshooting
• SAP interfaces, IDocs, workflows, and batch jobs
• Knowledge of SAP Fiori, ABAP concepts, and Power BI is a plus
• Experience with C#, ASP.NET, Java, PowerShell, or API integrations is an advantage

Preferred:

SAP certification and experience supporting manufacturing, supply chain, procurement, or finance business processes.

Functional Skills

Alternate Location:

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

Chemical / Petroleum Products

Job Category / Function:

Job Position Level:

General

Employment Term:

Full Time

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Minimum QF Level attained:

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Total Working Exp:

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Location:

Hong Kong / Hong Kong

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