Operations Analytics & Process Improvement Analyst

Bank of America; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Bank of America in Hong Kong seeks an analyst to support day-to-day issue resolution and drive analytics across business units. You will research, analyze, and provide resolution for a variety of operational issues while supporting defined procedures and routine reporting.

The role focuses on understanding product and process changes, building knowledge within the operations environment, and collaborating with partners to ensure effective execution and timely data-driven decisions.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Job description

Bank of America in Hong Kong seeks an analyst to support day-to-day issue resolution and drive analytics across business units. You will research, analyze, and provide resolution for a variety of operational issues while supporting defined procedures and routine reporting.

The role focuses on understanding product and process changes, building knowledge within the operations environment, and collaborating with partners to ensure effective execution and timely data-driven decisions.