Omni-Channel Strategy & Digital Transformation Associate

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Bank of China (Hong Kong) Limited invites applications for the role of Deputy/Assistant Business Strategy Manager (Omni Channel Management). The candidate will drive digital transformation and omni-channel strategy, translating strategy into actionable initiatives and business requirements for implementation.

In this role you will collaborate with partners to design customer journeys and reengineer processes to optimize customer experience and channel efficiency.

Qualifications

• Degree holder or above with major in Business Administration, e-Commerce, FinTech or related disciplines.
• Minimum 1 year of banking industry experience preferred.
• Hands-on experience in business analysis, project management, digital transformation, and process reengineering preferred.
• Energetic, positive, self-motivated and a good team player.
• Excellent communication, analytical, organizational and problem-solving skills with an innovative mindset.

Responsibilities

• Translate the Company’s strategy and business ideas into initiatives and business requirements for implementation.
• Work closely with business partners and support design of customer journey and process reengineering to optimize customer experience and channel efficiency.
• Support project manager to perform project management, develop detailed project plan, monitor project progress, manage stakeholders, and ensure effective new/enhanced service implementation and post-implementation review.
• Keep abreast on latest technology/market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements.
• Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective.

Skills

Business analysis

Project management

Digital transformation

Customer journey design

Process reengineering

Analytical thinking

Communication

Team collaboration

Education

Bachelor's degree in Business Administration, e-Commerce, FinTech or related disciplines

Job description

Bank of China (Hong Kong) Limited invites applications for the role of Deputy/Assistant Business Strategy Manager (Omni Channel Management). The candidate will drive digital transformation and omni-channel strategy, translating strategy into actionable initiatives and business requirements for implementation.

In this role you will collaborate with partners to design customer journeys and reengineer processes to optimize customer experience and channel efficiency.