North Asia Cluster Lead

CBRE Group, Inc.; Hong Kong; On-site; HKD 1,100,000 - 1,800,000; Full time

Job summary

CBRE Group, Inc. in Hong Kong is seeking a Facilities Director to serve as the primary client contact for delivering facilities management services to a small to medium-sized property.

You will oversee a team, coordinate daily activities, set schedules, and mentor staff to meet service levels. The role focuses on staffing, training, performance appraisal, and budget reporting, with opportunities to lead capital projects and negotiate service contracts while aligning with CBRE RISE values and

Qualifications

• Bachelor’s degree preferred with 8–12 years of facilities management experience.
• Facility Management certification preferred.
• Experience leading staffing, training, performance reviews and retention.

Responsibilities

• Supervise staff, conduct performance evaluations, and manage recruitment.
• Coordinate daily team activities and set schedules.
• Review client plans to ensure adequate staffing.
• Manage capital project and operating budget reports for a property.
• Create action plans and negotiate service contracts.
• Engage with client management to resolve issues.
• Apply cross-disciplinary knowledge to improve performance.
• Lead by example and drive CBRE RISE values in decisions.
• Identify and solve complex operational problems.
• Drive improvements to methods and standards within the discipline.

Skills

Leadership

Staff management

Performance evaluations

Coaching & mentoring

Recruitment & hiring

Budgeting & financial reporting

Contract negotiations

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree

Facility Management certification

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Facilities Director, you will serve as the primary client contact for the delivery of facilities management services to a small to medium-sized property.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Review the client's strategic plans for appropriate staffing levels to meet expectations.
• Manage capital project and operating budget reports for a singular property.
• Create action plans to improve financial positions. Manage negotiations for contract services.
• Meet with the client management team and appropriate departments to discuss, resolve and discrepancies.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.