Nail Spa Sales & Technical Coach

N20 Pte. Ltd.; Hong Kong; In loco; HKD 201.000 - 357.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission / Incentive

Descrizione del lavoro

N20 Nail Spa in Hong Kong is seeking an experienced Sales & Technical Trainer to join our team. You will empower staff with both technical nail/spa skills and sales techniques to improve client satisfaction and drive revenue.

You will lead training on treatments, promotions and packages, coach staff and managers, and visit outlets as needed to ensure service standards are met. Salary is negotiable based on experience, with commission incentives based on performance.

Competenze

• Experience in the nail/beauty or spa industry.
• Strong knowledge of nail/spa treatments and service standards.
• Sales and customer-service experience.
• Excellent communication and training skills.
• Ability to coach and motivate staff.

Mansioni

• Train staff on how to confidently introduce treatments, promotions and packages.
• Teach staff how to understand customer needs and recommend suitable treatments.
• Improve staff communication, customer service and consultation skills.
• Train staff on follow-up and repeat-customer strategies.
• Work with managers to set daily and monthly sales action plans.
• Monitor staff sales performance and provide coaching and feedback.
• Train staff on proper nail and spa treatment techniques.
• Check service quality and ensure treatments follow N20 standards.
• Coach staff on step-by-step service procedures.
• Improve massage techniques, nail care, callus care and spa treatment skills.
• Identify staff weaknesses and create practical training plans.
• Conduct demonstrations and hands-on training.
• Work closely with managers and staff to build a positive team culture.
• Encourage staff to learn, improve and grow.
• Help managers become better at coaching and motivating their teams.
• Visit outlets when required to observe staff performance and provide training.

Conoscenze

Sales training

Technical training

Staff coaching

Customer service

Training delivery

Descrizione del lavoro

N20 Nail Spa in Hong Kong is seeking an experienced Sales & Technical Trainer to join our team. You will empower staff with both technical nail/spa skills and sales techniques to improve client satisfaction and drive revenue.

You will lead training on treatments, promotions and packages, coach staff and managers, and visit outlets as needed to ensure service standards are met. Salary is negotiable based on experience, with commission incentives based on performance.