Manager / Senior Manager, Customer Due Diligence

China CITIC Bank International Limited; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

China CITIC Bank International Limited seeks a checker for CDD/KYC QA to support the CDD team in periodic reviews and trigger event reviews in Hong Kong. The role emphasizes coaching makers and checkers, ensuring completeness and quality of CDD documentation, and adherence to AML/CTF controls.

Applicants should have strong analytical skills, 5+ years in CDD/KYC in banking, and fluency in English and Chinese. The position requires university degree and HK regulatory certificates preferred.

Qualifications

• Minimum 5 years of CDD/KYC related experience in banking.
• Practical experience in handling CDD reviews for personal/corporate customers.
• With knowledge of AML/CTF controls and regulatory expectations.

Responsibilities

• Follow up with the collection of detailed customer information and supporting documentation required for the completion of CDD reviews and trigger event reviews.
• Support line manager in leading, coaching and motivating the team that are responsible to complete CDD profile for periodic reviews and triggered reviews.
• Check the completeness and quality of all review documents submitted by CDD makers, including updated customer information, risk assessments, and internal forms.
• Review Name Screening under the Bank’s AML / CTF program.
• Review potential breach cases of Sanctions under the Bank’s AML / CTF program.
• Support team head to drive continuous improvement initiatives to improve operational excellence and productivity.
• Liaise with BU and customers to handle escalated cases to ensure customer satisfaction and case completeness.
• Provide coaching and training to junior staff of the team.
• Adhere to anti-money laundering controls in accordance with regulatory standards and CNCBI policies.

Skills

CDD/KYC

AML/CTF

Quality Assurance

Team Coaching

English & Chinese

Education

University degree in a related discipline

Job description

To perform checker role and quality assurance on periodic review, trigger event review, and EDD conducted by maker of Customer Due Diligence (“CDD”) team;

To support line managers in managing team of makers and/or checkers;

To support line managers on tasks as may be required relating to CDD.

Key Responsibilities

Follow up with the collection of detailed customer information and supporting documentation required for the completion of CDD reviews and trigger event reviews;

Support line manager in leading, coaching and motivating the team that are responsible to complete CDD profile for periodic reviews and triggered reviews;

Check the completeness and quality of all review documents submitted by CDD makers, including but not limited to the updated customer information, necessary risk and AML assessments, and internal forms, etc.;

Review Name Screening under the Bank’s AML / CTF program;

Review potential breach cases of Sanctions under the Bank’s AML / CTF program;

Support team head to drive continuous improvement initiatives to improve operational excellence, streamline and simplify the process, increase productivity, and enhance quality;

Liaise with BU and customers to handle escalated cases from makers to ensure customer satisfaction and case completeness;

Support team head to maintain an environment in which customer focus, compliance and risk control are key performance criteria;

Provide coaching and training to junior staff of the team;

Support frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.

Requirements

University degree in a related discipline or other relevant qualifications;

Minimum 5 years of CDD/ KYC related experience in banking is preferred;

Practical experience in handling CDD review for personal/corporate customers;

Holder of Associate AML Professional (AAMLP) Certificate under the HKMA ECF on AML/CFT is preferred;

Strong analytical mind and interpersonal skills;

Good command of written and spoken English and Chinese (including Putonghua).

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Central and Western District, HK