Manager / Senior Manager, Business Analysis

AIA; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

AIA Shared Services seeks a seasoned Business Systems Analyst to lead transformation initiatives across Finance and Legal, focusing on AI-enabled solutions and data-driven decision making. You will bridge business stakeholders with technology teams, shaping scalable, secure implementations that improve efficiency and regulatory compliance.

You will drive end-to-end delivery, support change management, and ensure measurable value realization across enterprise programs.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, business administration, or related discipline.
• Experience leading large-scale transformation programs across Finance, Legal, Risk, Procurement, or Compliance.
• Hands-on exposure to AI and advanced analytics use cases such as automation and predictive analytics.
• Experience with data platforms and BI tools (Power BI) to support decision-making and efficiency.

Responsibilities

• Partner with Finance and Legal stakeholders to analyze end-to-end processes and identify AI-driven solutions.
• Identify AI/ML use cases within finance processes (forecasting, anomaly detection, reconciliations, risk).
• Translate business needs into functional specifications including AI, data, and integration requirements.
• Collaborate with architects and developers to ensure scalable, secure solutions.
• Prepare business cases, cost-benefit analyses, SLAs, OLAs, and governance frameworks.

Skills

Stakeholder management

AI & analytics

Process analysis

SDLC & Agile

Communication

Education

Bachelor’s degree in related field

Tools

Power BI

SAP ERP

Document management systems

Workflow tools

Data integration

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

This role leads the Business Systems Analysis capability for strategic transformation initiatives across Group Finance & Legal functions, with a strong emphasis on AI-enabled solutions and data-driven decision-making. The incumbent acts as a critical bridge between business stakeholders and technology teams, ensuring that systems - leveraging automation, analytics, and AI - are designed and implemented to drive operational efficiency, regulatory compliance, scalability, and innovation.

Roles and Responsibilities

• Partner with Finance and Legal stakeholders to analyze end-to-end processes, identify inefficiencies, and recommend technology and AI-driven solutions (e.g., process automation, predictive analytics, intelligent workflows).
• Identify opportunities to embed AI/ML use cases within finance processes such as forecasting, anomaly detection, reconciliations, and risk management.
• Translate business needs into well-structured functional specifications, incorporating AI, data, and integration requirements where applicable.
• Collaborate closely with architects and developers to ensure solutions are scalable, secure, and aligned with enterprise architecture.
• Oversee preparation of business cases, cost-benefit analyses, SLAs, OLAs, and governance frameworks to support strategic initiatives.
• Support end-to-end delivery of transformation programs, ensuring effective implementation, user adoption, and change management.
• Partner with delivery teams to ensure solutions meet business objectives and drive measurable value realization.
• Facilitate decision-making by presenting data-driven recommendations and solution trade-offs.
• Drive continuous improvement initiatives across systems, leveraging automation and AI where feasible.

Minimum Job Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, Business Administration, or a related discipline.
• 6-10 years of experience in business systems analysis, digital transformation, or enterprise technology roles, with at least 3–5 years in a senior or leadership capacity.
• Proven experience leading business analysis for large-scale transformation programs across corporate functions such as Finance, Legal, Risk, Procurement, or Compliance.
• Strong understanding of enterprise business processes, governance requirements, and regulatory considerations across multiple functional domains.
• Hands-on exposure to AI and advanced analytics used cases, such as process automation, document intelligence, predictive analytics, or anomaly detection.
• Experience working with data platforms, reporting tools (e.g., Power BI), and AI-enabled solutions to support decision-making and operational efficiency.
• Demonstrated ability to facilitate workshops with SMEs, eliciting, refining, and documenting complex business and functional requirements across diverse stakeholder groups.
• Strong expertise in process analysis and re-engineering, identifying inefficiencies, and proposing technology-enabled improvements with measurable outcomes.
• Proven track record in developing functional specifications, SLAs, OLAs, governance documentation, and requirements traceability artifacts.
• Familiarity with enterprise platforms and business applications (e.g., ERP systems such as SAP, workflow and case management tools, document management systems, e-billing, or contract lifecycle management platforms).
• Experience in system integration across business functions, ensuring seamless data flow and interoperability.
• Ability to translate business needs into scalable, secure, and sustainable technology solutions aligned with enterprise architecture.
• Proficiency in business analysis frameworks and delivery methodologies, including process mapping, Agile/Scrum, and SDLC practices.
• Strong stakeholder management and communication skills, with the ability to engage senior leaders across multiple functions.
• Capable of presenting data-driven insights, solution options, and trade-offs to enable informed decision-making.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.