Manager, Operation Efficiency

Leadingnation; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Leadingnation is seeking an experienced Operations Efficiency professional in Hong Kong to drive process re-engineering within banking projects. You will support portfolio management, streamline end-to-end processes, gather user requirements, and manage user acceptance testing with IT and business owners.

The role emphasizes KPI-driven improvements, strong communication with executives, and potential involvement in digital channel initiatives, under a customer-focused change agenda.

Qualifications

• Degree holder with 5 years of experience in banking / consulting industry with at least 4 years of experiences in process analysis, process improvement, and project management.
• Solid experience in managing projects of operation process improvement to enhance efficiency, service quality and customer experience.
• Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders.
• Recognized qualification in project management is desirable, with Six Sigma Black Belt is an advantage.
• Good knowledge of process improvement methodologies is preferred.
• Ownership mind-set, analytical and open-minded with strong communication, facilitation and interpersonal skills.

Responsibilities

• Support Team Lead to manage the project portfolio for the Operation Efficiency Department
• Streamline the end-to-end processes to deliver financial results and handle end-to-end technology enablement for a wide range of projects
• Work with business owners and internal stakeholders to provide user requirements to Information Technology Department and to manage all aspects of User Acceptance Test
• Communicate project progress, deliver recommendations and facilitate decisions with senior executives
• Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement
• Measure effectiveness of the improvement projects via the devised KPIs
• Apart from delivering the operation efficiency projects, this role may also need to be engaged in digital channel projects of customer experiences through re-engineering the related back end processes
• As a strong change advocate with 'customer focus' mind-set for process improvement

Skills

Operations efficiency

Project management

Banking process knowledge

Six Sigma

Education

Bachelor's degree

Tools

Six Sigma

Job description

• Operations efficiency, project management, banking process knowledge
• Process re-engineering to steamline the banking process
• Six Sigma, process methodologies, analytical, open-minded, strong communication

Key Responsibilities:

• Support Team Lead to manage the project portfolio for the Operation Efficiency Department
• Streamline the end-to-end processes to deliver financial results and handle end-to-end technology enablement for a wide range of projects
• Work with business owners and internal stakeholders to provide user requirements to Information Technology Department and to manage all aspects of User Acceptance Test
• Communicate project progress, deliver recommendations and facilitate decisions with senior executives
• Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement
• Measure effectiveness of the improvement projects via the devised KPIs
• Apart from delivering the operation efficiency projects, this role may also need to be engaged in digital channel projects of customer experiences through re-engineering the related back end processes
• As a strong change advocate with 'customer focus' mind-set for process improvement

Minimum Requirements:

• Degree holder with 5 years of experience in banking / consulting industry with at least 4 years of experiences in process analysis, process improvement, and project management
• Solid experience in managing projects of operation process improvement to enhance efficiency, service quality and customer experience
• Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders
• Recognized qualification in project management is desirable, with Six Sigma Black Belt is an advantage
• Good knowledge of process improvement methodologies is preferred
• Ownership mind-set, analytical and open-minded with strong communication, facilitation and interpersonal skills
• Good command of spoken and written English and Chinese, including Putonghua

We offer competitive remuneration commensurate with candidate's background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.