Manager I, Claims Services

Sun Life of Canada (Philippines), Inc. Josephine Collado; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

MPF

Group life insurance

Group medical insurance

Excellent career development

Job summary

Sun Life invites experienced claims leaders to join our Life & Disability team in Hong Kong. This role oversees complex and major claims, mentors junior reviewers, and sets medical cost/quality guidelines while coordinating with channel partners on claims initiatives.

You will drive efficiency, conduct market benchmarking, manage claims appeals, and ensure regulatory compliance with strong data-analysis and leadership skills.

Qualifications

• University degree in business, healthcare administration or related discipline.
• Minimum 5+ years life insurance claims experience, with at least 2 years in a managerial role.
• Knowledge of medical terminology and regulatory requirements in insurance.
• Excellent leadership and interpersonal skills.

Responsibilities

• Handle and assess complex claims, including cases requiring escalation or further review.
• Manage claims appeals and complaints, ensuring appropriate review, follow-up, and resolution.
• Communicate with distribution channels and relevant stakeholders on claims enquiries, issues, and updates.
• Manage mini projects and claims-related initiatives, coordinating with relevant parties to support implementation.
• Conduct market intelligence and benchmarking to identify market practices, trends, and insights relevant to claims.
• Drive operational efficiency by identifying process improvements and opportunities to streamline claims operations.

Skills

Leadership

Data analysis

Communication

Regulatory compliance

Education

University degree in business, healthcare administration or related discipline

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role supports effective claims management through complex and major claims handling, involve overseeing junior case reviews and establish medical cost/quality control guidelines as well as communicate with channel on claims initiatives.

Responsibilities

• Handle and assess complex claims, including cases requiring escalation or further review.
• Manage claims appeals and complaints, ensuring appropriate review, follow-up, and resolution.
• Communicate with distribution channels and relevant stakeholders on claims enquiries, issues, and updates.
• Manage mini projects and claims-related initiatives, coordinating with relevant parties to support implementation.
• Conduct market intelligence and benchmarking to identify market practices, trends, and insights relevant to claims.
• Drive operational efficiency by identifying process improvements and opportunities to streamline claims operations.

Requirements

• University degree, preferably in business, healthcare administration or related discipline
• Minimum 5+ years relevant life insurance claims experience, with at least 2 years in managerial role and TPAs relationship management experience
• Excellent leadership skills
• Proficiency in data analysis and reporting
• Strong communication and interpersonal skills
• With quality assurance experience
• Knowledge of medical terminology and procedures
• Knowledge of regulatory requirements and compliance standards in the insurance industry

At Sun Life, we're driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives. Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Claims - Life & Disability

Posting End Date:

05/12/2026