Manager I, Business Best Practice

Sun Life Financial; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

MPF

Group life insurance

Group medical insurance

5-day work week

Job summary

Sun Life Financial in Hong Kong is seeking an experienced Compliance professional to investigate suspected non-compliance related to agencies, develop and deliver training, and update policies. The role requires strong regulatory knowledge, data-driven reporting, and the ability to influence across teams.

The ideal candidate has 8–10 years in training, financial planning or insurance, fluency in English and Mandarin, and experience with governance tools.

Qualifications

• University degree required with 8–10 years in training, financial planning or insurance
• Familiar with insurance regulatory requirements
• Insurance qualifications such as FLMI, CFP beneficial
• In-depth knowledge of agency operations, sales practices and market conduct
• Strong program development and delivery skills
• Experience with social media compliance and governance tools
• Ability to analyze data from a control perspective and present management reports
• Excellent communication and collaboration skills
• Fluency in English and Mandarin (spoken and written)

Responsibilities

• Investigate and resolve suspected non-compliance cases/incidents related to agency
• Develop and deliver compliance training programs and materials
• Develop and update compliance policies and procedures for agencies
• Keep agencies informed of updated regulatory requirements
• Prepare compliance reports for Management and Regional Office
• Conduct thematic reviews, field reviews and control testing of sales practices
• Identify conduct risks and establish internal controls
• Handle ad hoc projects/tasks as assigned

Skills

Investigations

Training delivery

Regulatory knowledge

Data analysis

Presentation skills

Communication

Bilingual (English/Mandarin)

Education

University degree

FLMI

CFP

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• Investigate and resolve in a timely manner any suspected non-compliance cases/incidents related to agency.
• Develop and deliver compliance training programs and awareness materials to agency to foster a strong compliance culture within the company.
• Develop and update relevant compliance policies, manuals & procedures for agencies to address any market conduct concerns and risk/control issues.
• Ensure agencies are kept abreast of updated regulatory requirements.
• Prepare regular and ad-hoc compliance reports to the Management and our Regional Office.
• Conduct routine thematic reviews, field reviews, and control testing of sales practices.
• Identify potential conduct risks and establish internal controls to prevent misconduct.
• Participate in and handle ad hoc projects/tasks assigned from time to time.

Job Requirements

• University degree with over 8 to 10 years of experience, preferably in training, financial planning or insurance industry
• Familiar with insurance related regulatory requirements
• Insurance based qualifications such as FLMI, CFP also beneficial
• In-depth knowledge of agency operations, sales practices, MCV business and market conduct
• Good training sense in terms of program development and delivery
• Expertise in social media compliance and governance tools
• Capability and experience in analyzing data from control perspective and also good at composing presentation deck and management report
• Strong communication and people skills, as well as good collaboration and influencing skills
• Fluency in spoken and written English and Mandarin

At Sun Life, we’re driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives.

Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact.

We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category: Risk Management Posting End Date: 29/11/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers