manager, creative operations

Starbucks Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Starbucks Asia Pacific is seeking a highly organized leader to direct day-to-day creative operations across the region. You will manage workflows, coordinate across markets, and partner with creative leadership to ensure high-quality outputs that align with regional priorities.

You will oversee digital signage, visual merchandising, and asset management while driving efficiencies and maintaining brand consistency in multiple markets and partner environments.

Qualifications

• 7+ years in creative operations, project management, brand operations, or related disciplines.
• Experience managing workflows in fast-paced environments.
• Experience overseeing digital signage or in-store brand execution is a plus.
• Experience collaborating with art directors, designers, copywriters and external partners.
• Strong project management and organizational skills with multiple priorities and deadlines.
• Detail-oriented mindset and commitment to operational excellence.

Responsibilities

• Manage day-to-day regional creative operations, including workflow management and resource allocation.
• Lead processes and standards to improve efficiency, collaboration, and delivery quality.
• Partner with marketing, digital, category, and operations to align deliverables with priorities and timelines.
• Oversee intake, production schedules, approvals, timelines, and stakeholder communications.
• Lead regional digital signage strategy and ensure content effectiveness and brand compliance.
• Oversee regional visual merchandising and ensure brand consistency across markets.
• Collaborate with market teams and external vendors to deploy assets and materials accurately.
• Establish and maintain creative operations playbooks, governance, and best practices.
• Monitor quality and compliance, identifying opportunities to improve workflows and asset management.
• Support continuous improvement through new tools and process enhancements.

Skills

Creative operations

Project management

Brand operations

Stakeholder management

Cross-functional collaboration

Operational excellence

Job description

Now Brewing – manager, creative operations!

#tobeapartner

Job Summary

This role contributes to the success of Starbucks Asia Pacific by playing a critical role in leading the day-to-day creative operations for the region while driving operational excellence, consistency, and efficiency across creative workflows and brand execution.

We’re looking for a highly organized, collaborative, and execution-focused leader with strong creative operations instincts who can effectively manage creative processes, cross-functional partnerships, and execution standards across multiple markets and workstreams. You will oversee business-as-usual creative operations while partnering closely with creative leadership, internal stakeholders, and external vendors to ensure high-quality creative outputs that support regional business priorities.

Key Responsibilities

• Manage day-to-day creative operations for the regional creative team, including workflow management, prioritization, resource allocation, and project coordination across creative directors, copywriters, and graphic designers.
• Lead operational processes and standards that improve creative team efficiency, collaboration, and delivery quality across ongoing business needs and campaign initiatives.
• Partner cross-functionally with marketing, digital, category, and operations teams to align creative deliverables with business priorities and timelines.
• Manage intake processes, production schedules, approvals, timelines, and stakeholder communications across multiple concurrent projects.
• Lead regional digital signage strategy and execution, ensuring content effectiveness, operational consistency, and compliance with brand standards across markets.
• Oversee regional visual merchandising strategy and executional compliance to ensure brand consistency and elevated customer experiences across licensed markets.
• Collaborate with market teams and external vendors to ensure creative assets, signage, and merchandising materials are deployed accurately and effectively.
• Establish and maintain creative operations playbooks, governance processes, and best practices that support scalability and operational excellence.
• Monitor creative execution quality and compliance, identifying opportunities to improve workflows, asset management, and execution standards.
• Support continuous improvement initiatives by identifying operational efficiencies, process enhancements, and new tools that optimize creative team performance.

Required Experience

• 7+ years of experience in creative operations, project management, brand operations, studio management, or related disciplines—preferably within retail, consumer brands, food & beverage, or lifestyle industries.
• Demonstrated experience managing creative workflows and supporting cross-functional creative teams in fast-paced environments.
• Experience overseeing digital signage, visual merchandising, or in-store brand execution programs a plus.
• Experience working closely with creative teams including art directors, designers, copywriters, and external production partners.
• Strong project management and organizational skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong understanding of operational processes, workflow optimization, and creative asset management.
• Excellent communication and collaboration skills with the ability to influence cross-functional partners and market stakeholders.
• Detail-oriented mindset with a passion for operational excellence, brand consistency, and delivering high-quality creative execution.

Our partner promise: Bridge to a better future

Our customer promise: Serve the world's finest coffee with a moment of connection

Our farmer promise: Ensure the future of coffee for all

Our community promise: Contribute positively

Our environmental promise: Give more than we take

Our shareholder promise: Generate long-term returns

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.