Manager, Client Due Diligence

RBC; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

RBC in Hong Kong is seeking a Client Due Diligence Specialist to support Wealth Management on client onboarding and trigger event reviews, with a focus on high net worth individuals, offshore structures, and family trusts. You will ensure KYC profiles meet policy and regulatory requirements, review documents before onboarding, and train RMs/RMOs on onboarding matters.

You will liaise with Front and Back Office on escalations and contribute to QA, audits, and system enhancements.

Qualifications

• Degree holder or equivalent.
• 3-5 years’ experience in client onboarding, KYC or AML in wealth management or private banking.
• Team player.
• Analytical thinker, problem solver, resourceful.
• Ability to provide client focus solutions which complies with internal policies and regulatory requirements.
• Strong presentation, communication and interpersonal skills.
• Have experience in reviewing and approving all risk accounts including high risk accounts.

Responsibilities

• Ensure KYC profiles submitted by Front Office meet the internal policy and regulatory requirements.
• Ensure all account opening documentation complies with and meets all applicable legal and regulatory requirements prior to onboarding.
• Provide advice and training to all new RMs and RMOs on client onboarding matters.
• Liaise with key stakeholders in escalation of high-risk accounts and document exceptions and findings.
• Conduct QA checks relating to AML and CDD requirements.
• Act as intermediary between Front Office and Back Office on any issues that has been escalated for urgent resolution.
• Maintain the department procedure and policy manuals.
• Participate in projects such as system UAT and follow up on system enhancement/implementation when necessary.
• Assist in other ad-hoc projects and client related matters as well as audit.

Skills

Customer Interactions

Customer Service

Teamwork

Written Communication

Oral Communications

Problem Management

Group Problem Solving

Interpersonal Skills

Education

Bachelor's degree or equivalent

Job description

What is the opportunity?

As part of the Client Due Diligence Team, you will be responsible for supporting Wealth Management Business on client onboarding and trigger event review with a major focus on personal high net worth clients, offshore companies, family trust structure clients.

What will you do?

• Ensure KYC profiles submitted by Front Office meet the internal policy and regulatory requirements.
• Ensure all account opening documentation complies with and meets all applicable legal and regulatory requirements prior to onboarding.
• Provide advice and training to all new RMs and RMOs on client onboarding matters.
• Liaise with key stakeholders in escalation of high-risk accounts and document exceptions and findings.
• Conduct QA checks relating to AML and CDD requirements.
• Act as intermediary between Front Office and Back Office on any issues that has been escalated for urgent resolution.
• Maintain the department procedure and policy manuals.
• Participate in projects such as system UAT and follow up on system enhancement/implementation when necessary.
• Assist in other ad-hoc projects and client related matters as well as audit.

What do you need to succeed?

• Degree holder or equivalent.
• The role would typically require 3-5 years’ experience in client onboarding, KYC or AML functions in wealth management or private banking.
• Team player.
• Analytical thinker, problem solver, resourceful.
• Ability to provide client focus solutions which complies with internal policies and regulatory requirements.
• Strong presentation, communication and interpersonal skills.
• Have experience in reviewing and approving all risk accounts including high risk accounts.

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Job Skills

Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication

Additional Job Details

Address: 979 KING'S ROAD:HONG KONG

City: Hong Kong

Country: Hong Kong

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-16

Application Deadline: 2026-08-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.