Manager, Client Due Diligence

Royal Bank of Canada; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Royal Bank of Canada is seeking a Client Onboarding & KYC Specialist to support Wealth Management on onboarding and high-net-worth client cases in Hong Kong. You will ensure KYC profiles meet internal policy, assist in risk reviews, train RMs on onboarding matters, and coordinate with Front and Back Office for urgent resolutions.

The role requires strong analytical and communication skills, teamwork, and a client-focused approach to regulatory compliance and process improvements.

Qualifications

• 3–5 years of experience in client onboarding, KYC or AML.
• Experience in wealth management or private banking preferred.
• Degree holder or equivalent as a minimum qualification.
• Strong analytical, presentation and communication abilities.

Responsibilities

• Onboard clients and review triggers with emphasis on high net worth clients.
• Ensure KYC profiles meet internal policies and regulatory requirements.
• Verify account opening docs comply with legal/regulatory standards.
• Provide training to RMs/RMOs on client onboarding matters.
• Escalate high-risk accounts and document exceptions and findings.
• Conduct QA checks for AML and CDD requirements.
• Serve as intermediary between Front Office and Back Office for escalations.
• Maintain and update department procedures and policies.
• Participate in system UAT and project enhancements; assist ad-hoc tasks.
• Support audit-related client matters as required.

Skills

Team player

Analytical thinker

Problem solver

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

As part of the Client Due Diligence Team, you will be responsible for supporting Wealth Management Business on client onboarding and trigger event review with a major focus on personal high net worth clients, offshore companies, family trust structure clients.

What will you do?

Ensure KYC profiles submitted by Front Office meet the internal policy and regulatory requirements.

Ensure all account opening documentation complies with and meets all applicable legal and regulatory requirements prior to onboarding.

Provide advice and training to all new RMs and RMOs on client onboarding matters.

Liaise with key stakeholders in escalation of high-risk accounts and document exceptions and findings.

Conduct QA checks relating to AML and CDD requirements.

Act as intermediary between Front Office and Back Office on any issues that has been escalated for urgent resolution.

Maintain the department procedure and policy manuals.

Participate in projects such as system UAT and follow up on system enhancement/implementation when necessary.

Assist in other ad-hoc projects and client related matters as well as audit.

What do you need to succeed?

Degree holder or equivalent.

The role would typically require 3-5 years’ experience in client onboarding, KYC or AML functions in wealth management or private banking.

Team player.

Analytical thinker, problem solver, resourceful.

Ability to provide client focus solutions which complies with internal policies and regulatory requirements.

Strong presentation, communication and interpersonal skills.

Have experience in reviewing and approving all risk accounts including high risk accounts.

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Opportunities to work with the best in the field

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services.