Manager / AVP, Card Authorization & Fraud Management

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Learning & development

Wellbeing & growth

Job summary

OCBC Group in Hong Kong seeks an experienced professional to support card authorization and fraud monitoring activities, including 24x7 shift-based operations. The role requires solid authorization and fraud management expertise and a customer-centric mindset to drive risk control enhancements and process improvements.

You will collaborate with multiple stakeholders on operating model transformation and risk initiatives, contributing to a resilient fraud prevention framework and enhanced

Qualifications

• Diploma or above with minimum 3 years in card authorization, fraud or risk management.
• Experience in fraud monitoring, FCC controls and customer service operations preferred.
• Exposure to project or transformation initiatives is an advantage.

Responsibilities

• Support card authorization and fraud monitoring to ensure risk management and customer protection.
• Review fraud trends and risk indicators to drive timely mitigation.
• Support 24x7 authorization and fraud operations and ensure regulatory compliance.
• Partner with stakeholders on operating model transformation, process optimization and risk management initiatives.
• Provide guidance and coaching to team members to promote strong risk awareness.

Skills

Card authorization

Fraud management

Risk management

Customer service operations

Education

Diploma or above

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Job Summary:

The incumbent is responsible for supporting Card Authorization and Fraud Monitoring activities, including 24x7 shift-based authorization operations, fraud prevention, transaction risk monitoring and incident handling. The role requires strong authorization and fraud management expertise, with the ability to contribute to process enhancements, cross‑functional initiatives and evolving operating model discussions involving SCT and FCC, while maintaining effective risk controls and a customer‑centric mindset.

What you do:

Support card authorization and fraud monitoring activities to ensure effective risk management, operational efficiency and customer protection. Review fraud trends, suspicious transaction patterns and risk indicators, and drive timely mitigation and control enhancement initiatives. Support 24x7 authorization and fraud operations, ensuring service quality, operational efficiency and regulatory compliance. Partner with business, operations, SCT, FCC and other stakeholders on operating model transformation, process optimization and risk management initiatives. Drive continuous improvement of authorization, fraud prevention and control frameworks to strengthen fraud detection and customer experience. Support fraud investigations, incident management, portfolio risk reviews and implementation of corrective actions. Participate in system enhancement projects, UAT and deployment of new fraud, authorization and risk management solutions. Provide guidance and coaching to team members while promoting a strong risk awareness and customer‑centric service culture.

Who you are:

Diploma or above Minimum 3 years' experience in card authorization, fraud management, risk management or related card operations. Experience in fraud monitoring, FCC controls and customer service operations is preferred. Exposure to project or transformation initiatives is an advantage.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.