Manager, Agency Training and Development

Manulife Financial; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Benefits offered by this job

Flexible working environment

Career growth opportunities

Diversity and inclusion support

Job summary

Manulife Financial is seeking a Training Manager in Hong Kong to deliver quality training and assess training effectiveness. This role requires identifying training needs and driving suitable initiatives that support agency growth.

The ideal candidate holds a degree and has 10-15 years of relevant experience in the insurance industry. Strong communication, analytical, and problem-solving skills are essential, along with proficiency in English and Chinese.

Qualifications

• Around 10 - 15 years’ relevant experience in the insurance industry.
• Strong analytical mind with a customer-care focus.
• Proficiency in English and Chinese, both spoken and written.

Responsibilities

• Deliver quality training aligned with agency growth.
• Monitor training program effectiveness.
• Develop training programs addressing specific business needs.

Skills

Strong communication skills

Analytical mind

Problem-solving skills

Interpersonal skills

Proficiency in Learning Management Systems

Proficiency in MS Office

Education

Degree holder

Tools

MS Word

Excel

PowerPoint

Teams

Chinese word-processing

Job description

Manulife is seeking a Training Manager to deliver quality training and assess the training effectiveness. He/she is expected to identify training needs and drive suitable training initiatives that support the agency growth.

Position Responsibilities

• Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
• Take ownership of training program and responsible for the quality of training delivery
• Monitor the effectiveness of the programs
• Identify and assess the training needs analysis of the agency force
• Develop programs that address specific business needs
• Play an active role in promoting the communication channel with managers and collect feedback on training program
• Lead projects when required; Play a highly collaborative role in cross-department projects

Required Qualifications

• Degree holder
• Around 10 - 15 years’ relevant experience in insurance industry
• Professional qualification on financial planning is preferred
• Track record in developing and executing successful training programs
• Strong communication, interpersonal and presentation skills
• Strong analytical mind and problem-solving skills, with innovation and a customer-care focus
• Independent and self-driven with result-oriented mind set
• Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage
• Proficiency in Learning Management Systems
• Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing
• Candidates with less experience may be considered for Assistant Manager Position

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid