Maintenance Assistant Engineer

ST Engineering Urban Solutions; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

ST Engineering Urban Solutions in Hong Kong is seeking an on-site Maintenance Engineer to manage security system upkeep across customer sites. You will perform preventive maintenance, diagnose faults, and coordinate with subcontractors to ensure uptime and KPI targets are met.

The role requires a Diploma in Engineering and 2+ years in maintenance, preferably in physical security systems. Hours may include standby rotations and after-hours fault recalls where applicable.

Qualifications

• Diploma in Engineering, preferably Electrical/IT.
• At least 2 years in maintenance, preferably security systems.
• Willing to standby for fault recalls after hours on rotation.
• Knowledge of security servers and network equipment is a plus.
• Strong analytical and customer communication skills.
• Ability to work under pressure and solve problems quickly.

Responsibilities

• Perform route Preventive Maintenance, patching and updates of the system.
• Provide corrective maintenance for frontend devices such as access control readers, controllers, CCTV.
• Ensure deployed system functionalities and operation at all times.
• Conduct fault rectifications, software enhancements, bug fixes, testing and commissioning as required.
• Collaborate with team to support operations, ensure uptime and meet KPIs.
• Prepare and consolidate PM/CM reports and billing checklists.

Skills

Maintenance experience

Customer communication

Fault diagnosis

Team collaboration

Education

Diploma in Engineering

Tools

Access control systems

CCTV

Security servers

Job description

The person will be responsible for the maintenance of security systems of customer sites. He/she will ensure that any faults pertaining to the functional and operational aspects of the systems are being rectified based on the Service Level Requirement SLA.

Key Responsibilities:

• Perform route Preventive Maintenance, patching and updates of the system.
• Provide Corrective Maintenance works/activities for frontend devices such as access control readers, controllers, CCTV.
• Responsible for the deployed system functionalities and working condition at all times.
• Perform fault rectifications, software enhancement, bug fixes, testing and commissioning to meet contractual requirements.
• Working as a team to support operations, ensure optimum uptime and achieve business KPI.
• Collate reports and checklist of PM works for billing purpose and CM works report for filing.
• Prepare/updates service checklist.
• Monitor of spare parts availability to support and meet downtime of system. Monitor of EOL/EOS of equipment installed
• Co-ordinate with sub-contractors and customer on site matters, work schedule and quality of work.
• Support Contract administration works (Ordering, billing milestone, O&M submission, Operation Manual submission, maintenance checklist and asset list)
• Assist A&A work/ VO work for sites during maintenance cycle
• Perform other job responsibilities as and when assigned.

Requirements:

• Diploma in Engineering discipline preferably, in Electrical / IT industry, those with other engineering experiences are also welcome
• At least 2 years of working experience in Maintenance industry, preferably in Physical Security System market. Those with project execution experience will be added advantage.
• Able to be on standby for fault recall after office hours, based on rotation basis.
• Knowledge in Security /Server System / Network equipment will be an added advantage.
• Possess good analytical skills and ability to communicate with customers at all level.
• The ability to work quickly and under pressure. Good problem-solving skills needed.