Luxury Watchmaker & After-Sales Specialist

Solomon HR Solution Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Solomon HR invites a skilled Watchmaker to join a luxury watch brand as Watchmaker and Product Service. You will provide technical support and after-sales service for customer products, focusing on diagnostics, repair, maintenance, testing, and quality checks.

The role requires a certified watchmaking qualification, minimum 3 years of experience, and familiarity with luxury brands. Strong technical abilities and good English plus Cantonese/Mandarin are essential; WOSTEP certification is a plus.

Qualifications

• Certified Watchmaker or relevant watchmaking qualification.
• Minimum 3 years' experience in watch repair or after-sales service.
• Experience with luxury or premium brands is an advantage.
• Strong technical, troubleshooting, and hands-on skills.
• Good English and Cantonese/Mandarin; WOSTEP certification is a plus; basic computer skills.

Responsibilities

• Provide technical support and after-sales service for customer products.
• Perform diagnostics, repair, maintenance, testing, and quality checks on timepieces.
• Ensure repairs are completed within agreed service timelines and quality standards.
• Maintain accurate service records and repair documentation.
• Support spare parts inventory and collaborate with CS and retail teams on service cases.

Skills

Troubleshooting

Hands-on skills

English proficiency

Cantonese/Mandarin

Education

Certified Watchmaker qualification

WOSTEP certification

Tools

Basic computer skills

Job description

Solomon HR invites a skilled Watchmaker to join a luxury watch brand as Watchmaker and Product Service. You will provide technical support and after-sales service for customer products, focusing on diagnostics, repair, maintenance, testing, and quality checks.

The role requires a certified watchmaking qualification, minimum 3 years of experience, and familiarity with luxury brands. Strong technical abilities and good English plus Cantonese/Mandarin are essential; WOSTEP certification is a plus.