Luxury Retail Sales Associate: Clienteling & Style

Tapestry, Inc.; Hong Kong; On-site; HKD 167,000 - 268,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store goals. You will support daily operations, leverage omni-channel tools, and build lasting client relationships through fashion expertise.

The role demands strong English, luxury retail experience, and comfort with live-stream and social selling to drive revenue. Team collaboration and a proactive, energetic approach are essential.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer use (iPad, laptop).
• Strong English proficiency.
• Social media savvy; experience with live-stream shopping or video demos.
• Clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador and uphold style standards.
• Build lasting client relationships through personalized styling and product knowledge.
• Drive sales through cross-selling and upselling; meet KPIs.
• Utilize POS and social platforms to capture data and encourage repeat purchases.
• Source new customers and follow up to close sales.
• Support daily store operations and inventory processes.

Skills

Sales experience

English proficiency

Fashion trends

Clienteling

Data acquisition

Social media savvy

Live-stream shopping

Video demos

Tools

POS system

Mobile POS

iPad

Walkie-talkie

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet store goals. You will support daily operations, leverage omni-channel tools, and build lasting client relationships through fashion expertise.

The role demands strong English, luxury retail experience, and comfort with live-stream and social selling to drive revenue. Team collaboration and a proactive, energetic approach are essential.