Luxury Fashion Sales Advisor | Elevate Customer Experience

COS; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Employee discount

Double pay – thirteenth month bonus

Clothing allowance

14-20 days Annual Leave

Medical insurance

Birthday Leave

Quarterly incentive bonus

Job summary

COS Hong Kong is seeking a Sales Advisor to greet customers and embody the brand's luxury, craftsmanship focus. You will deliver high-quality service across conversations, cash desk, fitting rooms and shop floor, while assisting deliveries, stock replenishment and merchandising of the latest garments.

Previous customer service experience and familiarity with fabrics are a plus, but not mandatory. You will join a team that values warmth, enthusiasm and proactive service to uplift the customer

Qualifications

• Customer-focused with commitment to delivering excellent service.
• Adaptable and flexible to shifting priorities and schedules.
• Proactive, action-oriented and able to take initiative.
• Excellent communication and active listening to understand customer needs.
• Eager to learn and open to feedback and development.
• Brand enthusiast with passion for COS and sharing that enthusiasm.
• Willing to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide exceptional service on the shop floor.
• Assist at the cash desk and manage sales transactions.
• Support fitting rooms, stock replenishment and merchandising of garments.
• Process deliveries and ensure timely shelf replenishment and display updates.
• Collaborate with team to deliver a welcoming COS shopping experience.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

COS Hong Kong is seeking a Sales Advisor to greet customers and embody the brand's luxury, craftsmanship focus. You will deliver high-quality service across conversations, cash desk, fitting rooms and shop floor, while assisting deliveries, stock replenishment and merchandising of the latest garments.

Previous customer service experience and familiarity with fabrics are a plus, but not mandatory. You will join a team that values warmth, enthusiasm and proactive service to uplift the customer