Luxury Client Advisor: Elevate Customer Experience

Yves Saint Laurent (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Yves Saint Laurent (HK) is seeking a Client Advisor to contribute actively to store sales and KPI achievement, delivering a memorable, sophisticated client experience while supporting the management team and colleagues, upholding Maison values and standards.

You will provide outstanding client service, connect with clients, build a proactive client portfolio, and drive performance in a fast-paced luxury retail environment.

Qualifications

• A preferred professional experience in providing a high-quality service focused on client expectations in fashion & luxury retail.
• Have personal taste and passion for the fashion culture, and the ability to create personalized looks.
• Entrepreneurial spirit with a natural business mindset and willingness to work in a fast-paced environment.
• Excellent written, oral & listening skills in English or local languages.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Show passion for connecting with clients, identifying needs, and anticipating future requests.
• Cultivate a robust client portfolio to secure proactive and growing business.
• Drive performance to exceed sales and KPI goals with a business mindset.

Skills

Excellent communication skills

Team collaboration

Client service mindset

Multitasking abilities

Job description

Yves Saint Laurent (HK) is seeking a Client Advisor to contribute actively to store sales and KPI achievement, delivering a memorable, sophisticated client experience while supporting the management team and colleagues, upholding Maison values and standards.

You will provide outstanding client service, connect with clients, build a proactive client portfolio, and drive performance in a fast-paced luxury retail environment.