Lux Dining Experience Host | Guest Concierge

Rosewood Hong Kong; Hong Kong; On-site; HKD 246,000 - 257,000; Full time

Job summary

Rosewood Hong Kong is seeking an intuitive, engaging Reception Associate to join our luxury hotel team in Tsim Sha Tsui. You will welcome guests, handle telephone enquiries and manage guest bookings with a warm, professional approach.

The ideal candidate has at least 1 year of relevant experience in a large luxury hotel, a customer‑focused and energetic personality, and strong command of English and Chinese (Mandarin an advantage). The role is full‑time and long‑term.

Qualifications

• Minimum 1 year of experience in a sizeable luxury hotel.
• Customer oriented and outgoing with a professional demeanor.
• Proficiency in English and Chinese; Mandarin is a plus.

Responsibilities

• Greet guests and assist with telephone inquiries and bookings.
• Maintain high standards of service and professionalism to meet guests' expectations.

Skills

Guest greeting

Booking handling

Customer service

English & Chinese

Telephone enquiries

Energetic personality

Education

Higher Diploma in Hospitality/Tourism

Job description

Rosewood Hong Kong is seeking an intuitive, engaging Reception Associate to join our luxury hotel team in Tsim Sha Tsui. You will welcome guests, handle telephone enquiries and manage guest bookings with a warm, professional approach.

The ideal candidate has at least 1 year of relevant experience in a large luxury hotel, a customer‑focused and energetic personality, and strong command of English and Chinese (Mandarin an advantage). The role is full‑time and long‑term.