La Mer Expert

The Estée Lauder Companies Inc.; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

The Estée Lauder Companies Inc. in Hong Kong seeks a customer-focused beauty advisor to drive product sales, manage daily store operations, and oversee inventory to deliver a premium shopping experience.

Your role includes listening to customer needs, providing expert skincare consultations and product demonstrations, and building lasting relationships to strengthen brand loyalty. Fluency in English and Cantonese/Mandarin is preferred.

Qualifications

• At least 1 year in skincare retail or facial experience.
• Knowledgeable and passionate about prestige cosmetics and skincare.
• Holding internationally recognized beauty care certificates preferred.
• Experience with high-end brand retail is a plus.
• Excellent sales and customer service attitude.
• Energetic, enthusiastic and proactive work style.
• Ability to communicate in English and Chinese (Cantonese and Mandarin).

Responsibilities

• Handle product sales, store daily operations, and inventory management.
• Understand customer needs, provide professional skincare consultations and product demonstrations.
• Establish relationships with customers and follow up to enhance brand loyalty.

Skills

Skincare retail experience

Luxury brand awareness

Sales skills

Customer service

Proactive attitude

English, Cantonese, Mandarin

Job description

Description

• 負責產品銷售及店舖日常營運及庫存管理 Responsible for product sales, daily store operations and inventory management.
• 了解顧客需求，提供專業的美容護膚諮詢及產品示範 Understand customer needs and provide professional beauty and skincare consultation and product demonstrations.
• 與顧客建立良好關係，跟進顧客護膚進度及效果，提升顧客對公司品牌的忠誠度 Establish good relationships with customers, follow up on customers’ aftersales experience, enhance customers’ loyalty to Brand.

Qualifications

• 具一年或以上護膚品零售 / 皮膚護理工作經驗 More than 1 year working experience in skincare retail / facial experience.
• 對尊貴化妝及護膚行業有認識及充滿熱誠 Knowledgeable and passionate about the prestige cosmetics and skincare industry.
• 持有國際認可美容護理證書者優先考慮 Holding internationally recognized beauty care certificates will be given priority.
• 具高級品牌零售經驗者優先考慮 With high-end brand retail experience will be given priority.
• 良好的銷售技巧與顧客服務態度 Good sales skills and customer service attitude.
• 積極主動、充滿熱情的工作態度 Energetic, passionate, and positive working attitude.
• 能操流利廣東話、良好普通話及英語 Good command of written and spoken English and Chinese (Mandarin and Cantonese).