Jewellery Concierge & Customer Experience Specialist

Chow Tai Fook Group; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Annual leave

Job summary

Chow Tai Fook Group in Hong Kong is seeking an enthusiastic jewellery retail professional to deliver exceptional in-store experiences and hit sales targets. You will provide product information, styling suggestions, and attentive after-sales service to foster customer loyalty.

Ideal candidates have Form 5 or above with 3+ years in jewellery retail, strong communication and teamwork, and fluency in Cantonese (Mandarin/English a plus).

Qualifications

• Form 5 or above with at least 3 years of jewellery retail experience.
• Proactive, responsible, flexible and enthusiastic with excellent customer service.
• Strong communication skills and team spirit.
• Fluent in Cantonese; basic English and Mandarin preferred.

Responsibilities

• Deliver professional, friendly, and high-quality customer experiences in-store to achieve sales targets.
• Address customer inquiries with professionalism and courtesy, providing product information, styling suggestions, and after-sales service.
• Foster and maintain strong relationships with customers to enhance brand image and loyalty.
• Collaborate with the team to execute marketing activities.
• Assist in daily store operations, including restocking and product displays.

Skills

Customer service

Sales targets

Teamwork

Product knowledge

Communication

Education

Form 5 or above

Job description

Chow Tai Fook Group in Hong Kong is seeking an enthusiastic jewellery retail professional to deliver exceptional in-store experiences and hit sales targets. You will provide product information, styling suggestions, and attentive after-sales service to foster customer loyalty.

Ideal candidates have Form 5 or above with 3+ years in jewellery retail, strong communication and teamwork, and fluency in Cantonese (Mandarin/English a plus).