IT Support Engineer

Veolia Hong Kong Holding Limited; Fanling; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Medical and Hospitalization Insurance

Life Insurance

Parental Leave

Volunteer Leave

Job summary

Veolia Hong Kong Holding Limited is seeking an IT Support Engineer to monitor and maintain the local LAN/WAN network infrastructure, configure basic routing and switching, and assist with firewall policy management. You will provide Tier-1 and Tier-2 support for network and cybersecurity issues, troubleshoot connectivity, and maintain network diagrams and asset inventories.

The role requires CCNA and experience with Fortinet FortiGate and Cisco Meraki, plus familiarity with AWS and Cisco IOS

Qualifications

• 2-3 years of hands-on IT network support experience.
• CCNA (mandatory) and familiarity with Fortinet FortiGate firewall administration.

Responsibilities

• Monitor and maintain daily operations of the local office LAN/WAN network infrastructure.
• Assist with basic routing, switching, VLAN setups, and firewall policy management.
• Support firewall and cybersecurity maintenance, including VPN user provisioning.
• Provide Tier-1 and Tier-2 network support and troubleshoot connectivity issues.
• Keep network diagrams and IT asset inventories up to date.
• Coordinate with local ISPs for routine maintenance and outage reporting.

Skills

CCNA

Fortinet NSE4

Cisco Meraki

LAN/WAN

TCP/IP

AWS (basic)

Cisco IOS CLI

Education

Degree in Information Technology

Tools

Fortinet FortiGate

Cisco Meraki

Cisco IOS CLI

Job description

Company: Veolia Hong Kong Holding Limited

Veolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with €44.39 billion in consolidated sales.

Company Description

Veolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with €44.39 billion in consolidated sales.

Location: Fanling

Job Description

• Network Operations Support: Assist in monitoring and maintaining daily operations of the local office enterprise LAN/WAN network infrastructure across multi-floor environments.


• Routing & Switching: Assist in the basic configuration, cabling, and troubleshooting of Cisco switches and access points (including Meraki WiFi). Support basic VLAN setups, trunking, and simple Layer 2/3 configurations.


• Firewall & Cybersecurity Maintenance: Upholds cybersecuerity best practice. Support day-to-day administration of Firewalls (FortiGate / Palo Alto), including routine updates to security policies, standard NAT rules, and VPN user account provisioning.


• Incident Resolution & End-User Support: Provide Tier-1 and Tier-2 technical support for network and cybersecurity related issues. Troubleshoot network connectivity bottlenecks and assist end-users with daily connectivity queries.


• Documentation & Asset Management: Keep physical network cabling diagrams, logical network topologies, and IT asset inventories accurate and up to date.


• Vendor & ISP Coordination: Assist in liaising with local ISPs and network service providers for routine maintenance, circuit installation, or reporting outage incidents.

Qualifications

• Education: Degree in Information Technology or a related discipline. Higher Diploma / Associated Degree, with CCNA and good network experience can also apply.

Additional Information

Requirements:

• Experience: 2 - 3 years of hands-on experience in IT network support, with technical helpdesk/support experience within System Integrators (SI) or large companies.


• Core Technical Skills:
  
  
  
  • Basic understanding of networking concepts (TCP/IP, VLAN, Subnetting, Routing) and fundamental Cisco iOS CLI commands.
  
  
  • Hands-on exposure to or basic knowledge of Fortinet FortiGate firewall administration and policy management.
  
  
  • Basic familiarity with wireless networking (e.g., Cisco Meraki) is an advantage.
  
  
  • Basic exposure to cloud environments (e.g., AWS) is a plus.
  
  
  • Cybersecurity
  
  
  
  


• Certifications: Cisco CCNA (mandatory), Fortinet NSE 4 certification is a strong advantage.


• Language Skills: Good command of spoken Cantonese and basic operational English to communicate with local office teams and regional technical contacts.


• Attributes: Willingness to learn, good problem-solving mindset, and a proactive team player.

Benefit

• Medical and Hospitalization Insurance


• Life Insurance


• Parental Leave


• Volunteer Leave


• Exam Leave

For more information about Veolia Hong Kong & Macau, please visit www.veolia.hk

Veolia is an equal opportunity employer and welcomes applicants from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Veolia Group.

All personal data of unsuccessful applicants will be destroyed within 24 months from the date of application.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Veolia Hong Kong & Macau is an equal opportunity employer and welcomes applicants from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Veolia Group. All personal data of unsuccessful applicants will be destroyed within 24 months from the date of application.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Veolia Hong Kong & Macau is an equal opportunity employer and welcomes applicants from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Veolia Group. All personal data of unsuccessful applicants will be destroyed within 24 months from the date of application.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management.

Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them.

In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management.

Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them.

In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

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What can I earn as an IT Support Engineer