IT Application Intern - IT

INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD.; Hong Kong; On-site; HKD 89,000 - 134,000; Part time

Job summary

The Intern role at INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. in Hong Kong invites you to assist the IT-Applications team with data management, application inventory, and service requests.

You will work on data inventory, access rights, and form development in GLPI, while collaborating with departments to review and update rights and policies. You will gain hands-on experience in data security document preparation, incident lifecycle management, and project support, including tracking SLAs in

Qualifications

• Experience with IT applications or data management is a plus.
• Familiarity with data retention policies and incident handling is beneficial.

Responsibilities

• Data inventory and data cleaning for trustmark certification.
• Lifecycle management/inventory of school applications and keep GLPI updated.
• Support Level 2/Project management assistant tasks and incident tracking.
• Escalate unresolved issues and document SOPs as needed.

Tools

GLPI

Power BI

Job description

As an Intern you will assist IT-Applications team on different tasks including but not limited to :

RESPONSIBILITIES

Data inventory and data cleaning for the trustmark certification:

• Understand how our student and guardian management tool works and how the data is managed
• Build a matrix with all the access rights assigned
• Meet the different departments for a review and update of these access rights
• Feed the document Data Retention Policy and other documents related to data security.
  

Applications lifecycle management/Inventory of school applications

• Work with the pedagogical team to cleanup our applications
• Update the list of active applications in our ticketing system GLPI
• Build dynamic forms in GLPI for the software requests
• Update the relevant documentation
  

Support Level 2/Project management assistant

• Review, analyse and update user's requests and Incidents
• Perform Level 2 diagnosis and resolution of incidents and requests
• Escalade unresolved issues to IT-APPS level 3 or to vendors
• Perform incident closure, verifying problem resolution with users and documenting of SOP
• Analyse recurrent incidents and be proactive
• Track SLA of incidents and requests in Power BI
• Assist the project managers with assigned tasks
  

The precise list of responsibilities described above is only indicative and subject to change,

according to the evolution and the needs of the department, and as required by the manager.