In-store Visual Merchandising Manager (Team Management role)

KOS International Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

KOS International Limited in Hong Kong is seeking an experienced In-Store Visual Merchandising Manager to uphold the brand identity across Hong Kong stores. You will lead a team of junior visual merchandisers, collaborate with store operations and sales, and support regional projects.

You will design windows and in-store displays, translate client insights into compelling presentations, review standards, and coach colleagues to maintain top-tier aesthetics.

Qualifications

• Minimum six years of visual merchandising experience in luxury fashion or retail.
• Strong understanding of luxury retail trends and ability to translate brand identity into displays.
• Excellent leadership and communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in visual merchandising software and tools (Adobe Creative Suite, MS Office).
• Willingness to travel within Hong Kong.
• Fluency in English; Cantonese/Mandarin advantageous.

Responsibilities

• Develop and implement visual merchandising strategies reflecting the brand identity across stores.
• Lead and mentor junior In-Store Visual Merchandisers.
• Plan, prepare and execute window displays and in-store presentations across stores, spaces, events and pop-ups.
• Collaborate with Retail, Client Development & Communication, and Product Management.
• Translate insights into impactful visual merchandising presentations.
• Regularly review in-store standards to align with global guidelines.
• Provide feedback and ideas to the Regional Visual Merchandising team.
• Stay informed on industry trends and propose innovative concepts.
• Oversee external vendors involved in production of materials and fixtures.
• Coach and develop the team to maintain excellence.

Skills

Team leadership

Visual merchandising

Brand storytelling

Adobe Creative Suite

Microsoft Office

English fluency

Cross-functional collaboration

Travel willingness

Tools

Adobe Creative Suite

Microsoft Office

Job description

In-store Visual Merchandising Manager (Team Management role)

Our client, a leading luxury fashion brand, is seeking an experienced and highly motivated In-Store Visual Merchandising Manager to uphold its visual identity and deliver exceptional visual merchandising standards throughout the store.

In this store-based role, you will work closely with store operations and sales teams while leading and developing a team of junior In-Store Visual Merchandisers. You may also support visual merchandising activities across the Hong Kong store network and contribute to special projects in other regions.

JOB DUTIES & RESPONSIBILITIES

• Support the development and implementation of visual merchandising strategies that reflect the brand's identity and deliver a compelling, consistent brand narrative across stores.
• Lead, motivate and guide junior In-Store Visual Merchandisers to execute visual merchandising guidelines and uphold brand standards.
• Plan, prepare and execute window displays, in-store displays and product presentations across stores, temporary retail spaces, events and pop-ups to enhance the client experience and support sales performance.
• Partner closely with retail and store teams to understand client preferences and shopping behaviours, translating these insights into impactful visual merchandising presentations.
• Regularly review and evaluate in-store visual merchandising standards to ensure alignment with global guidelines and consistently high aesthetic standards.
• Share constructive feedback, recommendations and creative ideas with the Regional Visual Merchandising team while maintaining consistent brand representation across locations.
• Stay informed of industry best practices and emerging visual merchandising trends, proactively proposing innovative ideas to enhance the client experience.
• Assist in managing external vendors and partners involved in the production of visual merchandising materials and fixtures.
• Collaborate with cross-functional teams, including Retail, Client Development & Communication, and Product Management, to ensure visual merchandising initiatives are coordinated and aligned.
• Provide ongoing coaching, training and development to junior team members, fostering a culture of excellence and continuous improvement.

KEY REQUIREMENTS & COMPETENCIES

• A minimum of six years of visual merchandising experience within luxury fashion or retail, with a proven track record of delivering outstanding results.
• Strong understanding of luxury retail and fashion trends, with the ability to translate brand identity and product storytelling into visually compelling displays.
• Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate a team.
• Strong organisational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Ability to perform effectively under pressure and meet tight deadlines without compromising quality.
• Proficiency in relevant visual merchandising software and tools, including Adobe Creative Suite and Microsoft Office.
• A creative mindset, with a passion for innovation and continuous improvement.
• Willingness to travel between store locations within Hong Kong as required.
• Flexibility to work a varied schedule in line with the operational needs of a store-based retail role.
• Fluency in spoken and written English; proficiency in Cantonese and/or Mandarin would be an advantage.