In-Store Clienteling Specialist

Leadingnation; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Louis Vuitton is seeking an In-Store Clienteling Specialist in Hong Kong to collaborate with the corporate Client Development team and retail stores. You will curate memorable, luxury client journeys, deliver world-class service, and drive local client acquisition and retention with data-driven insights.

You will lead on-floor client services, share knowledge in workshops and briefings, and partner with management to ensure premier client experiences that reflect the Louis Vuitton brand and

Qualifications

• Minimum 2 years in luxury retail, hospitality or private client relations.
• Strong client-focused mindset with high standards of quality.
• Knowledge of luxury client segmentation and trends preferred.
• Basic understanding of CRM concepts and data analysis preferred.

Responsibilities

• Deliver exceptional client experiences on the floor as the clienteling expert.
• Participate in events and maintain client profile books with engagement strategies.
• Develop new clients and strengthen relationships with existing clients.
• Collaborate with store and corporate teams to translate strategies into in-store experiences.

Skills

Luxury retail

Clienteling

CRM concepts

Power BI

Excel

Tools

Power BI

Excel

Word

PowerPoint

Job description

Poste

Based in one of our stores, we require the In-Store Clienteling Specialist to work in close collaboration with fellow Clienteling professionals across Hong Kong's corporate team and retail store network. The team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store Clienteling team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

Missions

1. EXCELLENT CLIENT EXPERIENCES: Ensuring your store's delivery of exceptional client experiences as the designated clienteling expert

• Active participation to deliver store's key events and animations
• Support in maintaining and becoming familiar with the store's client profile book, including the engagement strategies for each stakeholder
• Deliver best-in-class client services on floor - ensuring highest standards in grooming, greeting, hosting, and communicating
• Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, morning briefings, etc.

2. PROACTIVE CLIENT DEVELOPMENT: Contributing to your store's business generation

• Through data analysis, store observations and qualitative client feedback, support in assessing current and client dynamics
• Help to monitor the store's current outreach program, appointments, client responsiveness and client experiences, then suggest ways to continuously elevate customer experiences
• Work with your Store Management to identify ways to capture new clients, upgrade existing clients and reactivate lapsed clients
• Build sound relations with relevant external suppliers and partners (e.g. florists, catering, food and beverage)

3. CORPORATE SYNERGY AND MARKET STRATEGY: Bridging relations and communications between the store and corporate Client Development team

• Translate global and regional Client Development strategies into the clienteling experiences in your store
• Help to update the store's critical client data with quality, completeness and timeliness. Information and unlocked insights will be shared with the corporate Client Development team to aid in further business reviews

Profil

• At least 2 years of luxury retail, hospitality or private client relations experience
• Client-focused mindset, with high standards in demonstrating quality and excellence
• Good knowledge of the luxury industry's client segmentation and trends is preferable
• Basic understanding of CRM concepts, best practices and data analysis preferable
• Passion and genuine interest in luxury, fashion and lifestyle - including the Louis Vuitton brand and story
• Confident in external-facing work; enjoys building strong connections with people
• Presentable with the ability to confidently communicate to clients and staff of all levels
• Detail-oriented with a curious, creative, proactive mindset
• Understands the value of great teamwork
• Fluent in English and Cantonese; proficiency in Mandarin also desirable
• Basic mastery of Microsoft suite and reporting tools - including Excel, Word and PowerPoint. Experience in business analytics tools (e.g. PowerBI) is a bonus