I.T. Manager

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental, Hong Kong is seeking an IT Manager to join our Information Technology team.

Based at Mandarin Oriental, Hong Kong within Information Technology Division in Hong Kong, the IT Manager is responsible for leading the day-to-day operations of the Information Technology Department, ensuring the reliability, security, and continuous enhancement of the hotel's technology infrastructure and systems.

Qualifications

• Degree holder in Information Technology, Computer Science, Information Systems, or a related discipline
• Minimum 5 years of relevant IT experience, with at least 2 years in a supervisory or managerial capacity; hospitality industry experience is highly preferred
• Strong knowledge of IT infrastructure, network administration, cybersecurity, servers, telecommunications, cloud technologies, and enterprise applications
• Proven experience in managing IT projects, system implementations, upgrades, and technology support operations
• Sound understanding of backup, disaster recovery, business continuity, and information security best practices
• Strong analytical, troubleshooting, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members
• Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization
• Experience in vendor management, contract administration, and service delivery oversight
• Knowledge of software licensing, data privacy regulations, and IT governance principles
• Professional certifications such as Microsoft, Cisco, ITIL, Security+, or equivalent certifications will be an advantage
• Excellent written and spoken English; proficiency in Cantonese and Putonghua would be an advantage

Responsibilities

• Lead the daily operations of the Information Technology Department, ensuring the efficient delivery of all IT services across the hotel
• Oversee the administration, maintenance, security, and enhancement of the hotel's IT infrastructure, including servers, networks, workstations, telecommunications, and business applications
• Manage IT projects, system implementations, upgrades, and technology initiatives, assuming additional responsibilities during the absence of the Cluster Director of IT
• Monitor system performance, network availability, and cybersecurity measures to ensure a stable and secure technology environment
• Provide technical leadership and support for infrastructure, network, telephony, hardware, software, and end-user services
• Oversee troubleshooting, system backups, disaster recovery, and business continuity processes to minimize operational disruption
• Lead and develop the IT team, ensuring effective performance, engagement, and continuous professional development
• Collaborate closely with Department Heads and hotel leadership to identify business needs and implement effective technology solutions
• Manage escalated IT issues and ensure timely resolution of service requests while maintaining high levels of user satisfaction
• Maintain IT policies, procedures, documentation, and operational standards in compliance with Group IT requirements and industry best practices
• Ensure compliance with software licensing agreements, data privacy regulations, information security standards, and other applicable legal requirements
• Manage relationships with external vendors and service providers to ensure effective support and service delivery
• Keep abreast of emerging technologies and recommend enhancements that support operational efficiency and guest experiences

Skills

Leadership

Stakeholder management

Cybersecurity fundamentals

IT service delivery

Project management

Communication

Education

Degree in Information Technology / Computer Science / Information Systems

ITIL / related certifications (advantage)

Tools

Microsoft Windows Server

Cisco Networking

Cloud technologies

Job description

Mandarin Oriental, Hong Kongis looking for a IT Manager to join our Information Technology team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 419 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

About the job

Basedat Mandarin Oriental, Hong Kong withinInformation Technology Division in Hong Kong, the IT Manager is responsible for leading the day-to-day operations of the Information Technology Department, ensuring the reliability, security, and continuous enhancement of the hotel's technology infrastructure and systems. The role supports operational excellence across all departments, oversees IT projects and team development, and acts as a key technology partner to the business. The IT Manager reports to the Cluster Director of IT.

As IT Manager, you will be responsible for the following duties:

Lead the daily operations of the Information Technology Department, ensuring the efficient delivery of all IT services across the hotel

Oversee the administration, maintenance, security, and enhancement of the hotel's IT infrastructure, including servers, networks, workstations, telecommunications, and business applications

Manage IT projects, system implementations, upgrades, and technology initiatives, assuming additional responsibilities during the absence of the Cluster Director of IT

Monitor system performance, network availability, and cybersecurity measures to ensure a stable and secure technology environment

Provide technical leadership and support for infrastructure, network, telephony, hardware, software, and end-user services

Oversee troubleshooting, system backups, disaster recovery, and business continuity processes to minimize operational disruption

Lead and develop the IT team, ensuring effective performance, engagement, and continuous professional development

Collaborate closely with Department Heads and hotel leadership to identify business needs and implement effective technology solutions

Manage escalated IT issues and ensure timely resolution of service requests while maintaining high levels of user satisfaction

Maintain IT policies, procedures, documentation, and operational standards in compliance with Group IT requirements and industry best practices

Ensure compliance with software licensing agreements, data privacy regulations, information security standards, and other applicable legal requirements

Manage relationships with external vendors and service providers to ensure effective support and service delivery

Keep abreast of emerging technologies and recommend enhancements that support operational efficiency and the guest experience

As IT Manager, we expect from you:

Degree holder in Information Technology, Computer Science, Information Systems, or a related discipline

Minimum 5 years of relevant IT experience, with at least 2 years in a supervisory or managerial capacity; hospitality industry experience is highly preferred

Strong knowledge of IT infrastructure, network administration, cybersecurity, servers, telecommunications, cloud technologies, and enterprise applications

Proven experience in managing IT projects, system implementations, upgrades, and technology support operations

Sound understanding of backup, disaster recovery, business continuity, and information security best practices

Strong analytical, troubleshooting, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment

Excellent leadership and people management skills, with the ability to motivate, coach, and develop team members

Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization

Experience in vendor management, contract administration, and service delivery oversight

Knowledge of software licensing, data privacy regulations, and IT governance principles

Professional certifications such as Microsoft, Cisco, ITIL, Security+, or equivalent certifications will be an advantage

Excellent written and spoken English; proficiency in Cantonese and Putonghua would be an advantage

Service-oriented, proactive, and detail-minded, with a passion for leveraging technology to enhance operational excellence and guest experiences.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.