Hybrid Senior Customer Service Analyst

Manulife; Hong Kong; Hybrid; HKD 240,000 - 360,000; Full time

Job summary

Manulife in Hong Kong is seeking a customer-focused Call Center professional to support outbound calling, case resolutions, and operational requests. You will coordinate with internal and external parties to ensure timely completion of customer requests and maintain service quality.

The ideal candidate holds a degree or diploma, has 2+ years in a call center, and can communicate effectively in English and Chinese. Proficiency in Microsoft Office and a mature, independent work style are a plus.

Qualifications

• Degree or diploma holder.
• 2+ years call center experience.
• Fluent in English and Chinese.
• Proficient with Microsoft Office.
• Experience in financial services/insurance preferred.

Responsibilities

• Conduct outbound calls and follow-up activities with customer to support operational and compliance requirements.
• Coordinate with internal and external parties to facilitate case resolution, documentation collection, and timely completion of customer requests.
• Assist with customer servicing and operational support activities to ensure service quality and operational efficiency.
• Provide support for ad hoc assignments, special projects, and other Customer Contact Centre (CCC) operational needs as required.

Skills

Call center experience

Bilingual English/Chinese

Communication skills

Independent worker

Self-motivated

Education

Degree / diploma holder

Tools

Microsoft Office

Job description

Manulife in Hong Kong is seeking a customer-focused Call Center professional to support outbound calling, case resolutions, and operational requests. You will coordinate with internal and external parties to ensure timely completion of customer requests and maintain service quality.

The ideal candidate holds a degree or diploma, has 2+ years in a call center, and can communicate effectively in English and Chinese. Proficiency in Microsoft Office and a mature, independent work style are a plus.