Hybrid Front Desk & Guest Experience Associate

IHG Hotels & Resorts; Hong Kong; On-site; HKD 133,920 - 156,228; Full time

Benefits offered by this job

Impressive room discounts

Recharge days and volunteering days

Job summary

A leading hospitality company is seeking a Front Desk Officer to provide excellent service and maintain high standards at the hotel. Ideal candidates should possess strong communication skills and enjoy interacting with guests. Fresh graduates are welcome to apply, and the role promises ample growth and learning opportunities.

Qualifications

• High School graduate or holding certificate in Hospitality or Hotel Management.
• Outgoing personality with strong inter-personal communication skills.
• 1-2 years of hotel Front Office experience preferable.

Responsibilities

• Check-in/out guests efficiently and courteously as per hotel standards.
• Upsell rooms to maximize revenue and occupancy with guest satisfaction.
• Handle guest inquiries and promote hotel facilities.

Skills

Inter-personal communication

Customer service

Fluency in English, Mandarin, and Cantonese

Upselling

Education

High School graduate or holding certificate in Hospitality or Hotel Management

Job description

• To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
• To upsell rooms to maximize revenue and occupancy with guest satisfaction
• To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
• To carry out the hotel standard procedures in issuing Room Keys to guests
• To handle all incoming and outgoing mail for guest
• To be capable of providing Money Exchange Service for guests
• To handle guest inquiries and to promote hotel facilities to guests whenever possible
• To perform any other tasks as assigned by supervisors
  
  

Responsibilities

• To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
• To upsell rooms to maximize revenue and occupancy with guest satisfaction
• To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
• To carry out the hotel standard procedures in issuing Room Keys to guests
• To handle all incoming and outgoing mail for guest
• To be capable of providing Money Exchange Service for guests
• To handle guest inquiries and to promote hotel facilities to guests whenever possible
• To perform any other tasks as assigned by supervisors
  
  

Requirements

• High School graduate or holding certificate in Hospitality or Hotel Management
• Out-going personality with strong inter-personal communication skill
• Fluent in English, Mandarin and Cantonese is a must
• 1-2 years of hotel Front Office experience preferable
• Fresh graduates are also welcome
  
  

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.