Housekeeping Co-ordinator

Eaton, Hong Kong 香港逸東酒店

Hong Kong

On-site

HKD 223,000 - 234,000

Full time

14 days+

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Benefits offered by this job

5-day work week

Discretionary bonus

Medical insurance

Dental insurance

Life insurance

Marriage leave, compassionate leave

Free duty meals

Staff discount on F&B and banquet

Complimentary overseas accommodation

Education allowance

Job summary

Eaton, Hong Kong 香港逸東酒店 is seeking a diligent Housekeeping staff member to support daily operations in the department. The role requires coordinating with supervisors, ensuring smooth phone and system use, and maintaining records and communications for guest services.

Applicants should have a diploma or higher, familiarity with Shiji and Stay Please, and solid MS Office skills, with proficient English and Chinese communication. A 5‑day work week and a range of benefits are provided.

Qualifications

Diploma or above in related disciplines preferable.
Previous hotel housekeeping experience is an advantage.
Good command of written and spoken English and Chinese.

Responsibilities

Offer assistance to the daily operations of the Housekeeping Department as assigned by supervisors.
Check the phones and computer system to ensure they are operating correctly and efficiently.
Constantly check on the Stay Please system that those concerned associates have followed up the messages.
Create formats and record updates; Type and file all manuals, reports, documents and correspondence for the Housekeeping Department.
Record all the incoming orders in the clerk logbook and send the jobs to concerned associates efficiently.
Handle Lost & Found enquiry from the guest; Return the items to the guests through mailing and follow up the postage payment with the guest. Inform guest valuable items which left behind in guestroom by E-mail.
Perform ad hoc duties as assigned by superior or Hotel Management.

Skills

English and Chinese proficiency

Education

Diploma or above in related disciplines

Tools

Shiji

Stay Please system

MS Office

Job description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Eaton Workshop is more than a hotel. Here, hospitality is a means for community, creativity, and culture. Eaton HK, Eaton Workshop's hometown hotel in Hong Kong is a welcoming cultural hub for kindred spirits to convene, collaborate, and create. Located in the vibrant neighborhood of Jordan and inspired by Wong Kar Wai’s 1990s Hong Kong films, Eaton Hong Kong is a dynamic and inclusive cultural hub and sanctuary for hotel guests and Hong Kongers interested in art and culture, music, community, food and beverage, and more.

JOB RESPONSIBILITIES

Offer assistance to the daily operations of the Housekeeping Department as assigned by supervisors
Check the phones and computer system to ensure they are operating correctly and efficiently
Constantly check on the Stay Please system that those concerned associates have followed up the messages
Create formats and record updates; Type and file all manuals, reports, documents and correspondence for the Housekeeping Department
Record all the incoming orders in the clerk logbook and send the jobs to concerned associates efficiently
Handle Lost & Found enquiry from the guest; Return the items to the guests through mailing and follow up the postage payment with the guest. Inform guest valuable items which left behind in guestroom by E-mail
Perform ad hoc duties as assigned by superior or Hotel Management

KNOWLEDGE & EXPERTISE

Diploma or above in related disciplines preferable
Previous work experience gained in hotel’s Housekeeping Department with knowledge of Shiji and Stay Please system is an advantage
Familiar with MS Office operations
Good in written & spoken English and Chinese

BENEFITS