Head Fraud Risk Operations, HK

Standard Chartered Bank; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Standard Chartered Bank in Hong Kong is seeking a senior Fraud Risk Manager to lead risk operations for Wealth & Retail Banking clients. You will shape the fraud risk strategy, design infrastructure, and oversee regulatory and bureau data reporting.

The role focuses on analytics-driven risk decisions and strong governance across channels and products. Ideal candidates bring 15 years in risk management with fraud or financial crime exposure, plus leadership experience and familiarity with HK

Qualifications

• 15 years of Risk Management exposure within retail financial institution with focus on Fraud Prevention, Financial Crime Risk Compliance or Financial Surveillance.
• Candidate with law enforcement experience preferred.
• Proven track record in leading a team of subject matter experts with exposure to change/transformation; understanding of Hong Kong credit bureaus and regulatory requirements a plus.

Responsibilities

• Support Head, Risk Operations in developing operational model and strategic agenda for fraud risk management in HK.
• Design and implement fraud risk strategy and infrastructure for the country across WRB channels and products.
• Minimize fraud losses by implementing best-in-class tools and processes while adhering to customer charter goals.

Skills

Fraud Prevention

Risk Management

Data Analytics

Leadership

Regulatory Compliance

Education

Bachelor's degree

Job description

Job Description

Job Summary

• Responsible in managing Fraud Prevention activities for Hong Kong Wealth & Retail Banking Clients with oversight on fraud prevention processes to ensure execution effectiveness with alignment to business strategy.
• Work with COO Fraud Risk and other stakeholders in Group and Country for smooth functioning of fraud risk management processes and activities with core focus to pivot using data analytics.
• Manage fraud risk, assisting businesses with implementing the “best in class” tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
• Lead and provide oversight on regulatory and bureau data reporting

Key Responsibilities Strategy

• Support and provide inputs to Head, Risk Operations for developing operational model and shaping strategic agenda for fraud risk management and implementing the strategic direction for the country.
• Work with stakeholders to design and implement the fraud risk strategy and infrastructure for the country for channels and products within WRB clients’ segment.
• Manage fraud risk, assisting businesses with implementing the “best in class” tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Ensure the fraud risk management framework is effectively embedded and communicated across WRB clients’ segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels.
• Ensure the cost budget in fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Ensure country fraud risk management team achieves expense and loss budget and deliver team KPIs.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country.
• Manage and provide oversight on accurate and timely regulatory and bureau data reporting

Processes

• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country.
• Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Implement the Operational Risk Framework and monitor the operational risk metrics for the country to identify potential control weaknesses.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place in the country.
• Follow rigorous expense management discipline and enhance capacity planning, forecasting and cost reporting processes.

People and Talent

• Support the identification, engagement, and retention of high quality FRM professionals at country level.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Qualifications Key Experiences

15 years of Risk Management exposure within retail financial institution with focus on Fraud Prevention, Financial Crime Risk Compliance or Financial Surveillance

Candidate with law enforcement experience preferred

Proven track record in leading a team of subject matter expertise with exposure to change / transformation process
Exposure with good understanding of Hong Kong credit bureaus and associated regulatory requirements will be an advantage

Certifications / Qualifications (only where mandatory)

• External certifications such as ACRM or equivalent will be an advantage

Languages

• Cantonese, English and Mandarin

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## More Job Information

Job Function

• 銀行 金融服務 - 一般 其他

Location

• 觀塘

Employment Term

• 全職

Education

• 學士