Offshore Fraud Operations Lead

Gravitas Recruitment Group Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Gravitas Recruitment Group Hong Kong is seeking a Fraud Operations Manager to lead an offshore team responsible for detecting and preventing fraud, ensuring regulatory compliance and operational excellence.

You will review processes, manage complex issues, liaise with external agencies and HKMA, deliver training, and drive system enhancements while handling urgent customer cases. The role requires strong leadership, English/Chinese/Putonghua proficiency, and hands-on expertise with data tools.

Qualifications

• University degree in a relevant field.
• Minimum 5 years in fraud operations or related roles.
• Proficient in English, Chinese, and Putonghua.
• Strong communication and stakeholder management skills.
• Experience with VBA and data processing tools.

Responsibilities

• Lead offshore Fraud Operations teams to detect, prevent, and mitigate fraud.
• Review quality checks on offshore fraud activities.
• Develop and implement process improvements based on fraud trends.
• Manage complex operational or control issues and present solutions.
• Coordinate with external agencies and HKMA on urgent cases.
• Oversee system enhancement projects within Fraud Operations.
• Deliver training to strengthen team capabilities.
• Handle urgent customer cases and communications.

Skills

Offshore fraud leadership

Quality checks

Process improvement

Issue management

Stakeholder guidance

Agency liaison

System enhancements

Training delivery

Customer case handling

HKMA escalation

Procedure drafting

Operational duties

Education

University degree in Compliance/Banking/Finance

Tools

VBA

Job description

Gravitas Recruitment Group Hong Kong is seeking a Fraud Operations Manager to lead an offshore team responsible for detecting and preventing fraud, ensuring regulatory compliance and operational excellence.

You will review processes, manage complex issues, liaise with external agencies and HKMA, deliver training, and drive system enhancements while handling urgent customer cases. The role requires strong leadership, English/Chinese/Putonghua proficiency, and hands-on expertise with data tools.